Engineering Project Manager, Customer Systems

We at Apple build stuff to amaze our users with ultra-fast, thoughtfully designed, and carefully crafted solutions. We are not just any team, but a highly motivated fast-paced and ever evolving closely knit team of individuals looking to get more to scale to new heights. We have a thing for individuals like yourself who don't stop at mediocrity or don't settle for anything less than perfect.\\n\\nApple's Customer Systems Platform Services team is looking for an extraordinary Engineering Project Manager with deep understanding and genuine passion for running programs, building complex cross-functional products and components in Apple's fast paced environment using top of the line cutting edge technologies. You will manage technology initiatives across applications and products to support worldwide AppleCare sales and service businesses.\\n\\nIf you have high motivation and a genuine passion for solving complex problems through innovation and building critical cross functional products in an extremely fast-paced and collaborative environment - this role is for you.\\n

Employ innovative techniques, working collaboratively with other team members and business stakeholders during the full lifecycle development process - including requirements analysis, design, development, deployment, testing and maintenance. Become the Product Champion and manage product evolution and define and own multi-year product roadmap.\n\nDevelop and execute project plans by leading scope, schedule, deliverables, and resource allocation.\nProactively identify, communicate project issues and risks, and recommend solutions and mitigations.\nActively and expertly collaborate with business and engineering teams on requirements, innovative solutions, scope, and project deliverables.\nPrioritize issues while negotiating and setting appropriate expectations with team members, stakeholders and senior management.\nPrioritize team activities and drive resolution of issues across all areas of the projects.\nGain insight into business direction and think through its impact on product and drive changes.

6 + years combined experience in engineering project and product management.\nSolid understanding of software development methodologies (including Agile and traditional waterfall).\nProficient at managing multiple global efforts simultaneously.\nBackground in software/product development, either as a software engineer or having been exposed to the software development life cycle.\nBachelor's degree or equivalent experience in Engineering, Computer Science, Business Administration, Management, or a related field.

\nDemonstrated success in leading complex, cross-functional projects in a fast paced environment.\nExperience working in a cross-functional time-zone distributed team environment.\nProficient in conveying complex information clearly and effectively to various collaborators.\nStrong written and verbal communication skills as well as strong organizational skills.\nSelf-motivated and pro-active, with demonstrated creative and critical thinking capabilities.\nEngineering/Technical background preferred.