Support Engineer

Hiring a Support Engineer @ Montvale, NJ for a contract position on W2.

Project Overview:

We are seeking a highly skilled Support Engineer to provide application and infrastructure support in a cloud-based environment. The ideal candidate will have hands-on experience supporting application issues, managing Azure cloud infrastructure, working with AKS (Azure Kubernetes Service), and supporting CI/CD deployment pipelines. This role requires strong troubleshooting skills, the ability to work in production environments, and close collaboration with development, DevOps, and operations teams.

Key Responsibilities:

- Provide Level 2 / Level 3 support for application-related issues, including incident investigation, root cause analysis, and resolution

- Troubleshoot issues across IIS-hosted applications, Azure infrastructure, and AKS-based workloads

- Monitor and support Azure cloud infrastructure, ensuring high availability and performance

- Manage and troubleshoot AKS (Azure Kubernetes Service) clusters, deployments, and services

- Support and maintain CI/CD pipelines for application deployment and releases

- Investigate system logs, metrics, and alerts to proactively identify and resolve issues

- Collaborate with development and DevOps teams to resolve production issues and improve system stability

- Perform deployment support, rollback procedures, and hot-fix implementations as needed

- Document incidents, resolutions, and standard operating procedures (SOPs)

- Participate in on-call support and incident response rotations when required

- Ensure compliance with security, governance, and operational best practices

Required Skills and Experience:

- ship (Mandatory)

- Strong hands-on experience with IIS-hosted applications

- Solid experience with Microsoft Azure PaaS

- Practical experience with AKS / Kubernetes in production environments

- Strong background in DevOps and IT Administration practices, including CI/CD implementation.

- Proficiency in Networking & Protocols, ensuring effective communication and system connectivity.

- Solid understanding of Windows & Server Management, with experience managing enterprise-level environments.

- Strong analytical skills, a problem-solving mindset, and solid communication abilities.

Nice to Have:

- Familiarity with federal regulations or compliance frameworks (e.g., NIST, FedRAMP, FISMA)

- Azure certifications (AZ-104, AZ-400, or similar)