Support Engineer MERN Stack
Smartwork IT Services
Dice Job Match Score™
🫥 Flibbertigibetting...
Job Details
Skills
- SQL
- AWS
- ReactJs
- JavaScript
- ServiceNow
- JIRA
- microservices
- nodejs
- REST API
- Git
- PostgreSQL
- mern stack
- CloudWatch
- Lambda
- EC2
- S3
- Incident Management
- Production Support
- RCA
- CloudTrail
- X-Ray
- Database Troubleshooting
Summary
Greetings from Smart Work IT Services. We are hiring for the below role,
Job Title: Support Engineer MERN Stack
Location: Toronto, ON (Remote)
Job Description:
Incident Management & Reporting
- Monitor, log, and track incidents through ticketing systems with complete documentation.
- Ensure timely acknowledgment, classification, and prioritization of issues based on impact and severity.
- Maintain accurate incident reports, RCA (Root Cause Analysis), and resolution documentation.
Issue Triage & Resolution
- Perform initial triaging of issues, identifying patterns, dependencies, and probable root causes.
- Escalate incidents appropriately across L2/L3 tiers when required.
- Drive resolution within defined SLAs and ensure minimal business impact.
Cloud & Log Analysis (AWS)
- Leverage AWS tools (CloudWatch, CloudTrail, X-Ray, etc.) for monitoring and log analysis.
- Investigate performance bottlenecks, system failures, and anomalies in cloud environments.
- Support deployment and troubleshooting in AWS-based architectures.
Continuous Improvement
- Contribute to knowledge base articles (KBA), SOPs, and automation of repetitive tasks.
- Identify opportunities for improving monitoring, alerting, and resolution efficiency.
Technical Skills & Competencies
- Strong understanding of incident management and support processes
- Proficiency in JavaScript, ReactJS (frontend) and NodeJS (backend)
- Hands-on experience with AWS cloud platform
- Hands-on experience with RDBMS(PostgreSQL), writing AQL queries, joins etc
- Database troubleshooting
- Ability to troubleshoot UI related issues and browser-side errors.
- CloudWatch (logs & monitoring)
- EC2, S3, Lambda (basic to advanced exposure)
- Experience with REST APIs, microservices architecture
- Good knowledge of debugging, logging, and performance analysis tools
Preferred Skills
- Exposure to DevOps tools (CI/CD pipelines, Git, Jenkins)
- Experience with ticketing tools (ServiceNow, Jira, etc.)
- Knowledge of databases (SQL/NoSQL)
- Familiarity with containerization (Docker/Kubernetes)
- Dice Id: 91131384
- Position Id: 2026-4577
- Posted 2 days ago
Company Info
About Smartwork IT Services
At SWITS Digital Private Limited, we are driven by innovation, integrity, and a commitment to empowering businesses through technology. As a fast-growing company, we specialize in designing and developing cutting-edge products and services tailored to meet the unique needs of our clients.
Who We Are
Innovators at Heart: We thrive on turning ideas into impactful solutions that drive tangible results.
Tech Visionaries: Our expertise spans web application development, AI-driven solutions, and digital transformation.
Client-Focused: Building long-lasting partnerships by delivering personalized, high-quality services.
What We Do
Develop innovative products like SWITS ATS, SWITS HRMS, SWITS JOBS, and SWITS VMS, revolutionizing industries such as recruitment, human resources, and vendor management.
Provide scalable, efficient, and secure web applications that simplify business processes and foster growth.
Our Vision
To redefine industry standards by crafting digital solutions that not only meet today’s challenges but also anticipate tomorrow’s opportunities.
Why Choose Us
Agile Development: Fast and adaptable processes for delivering exceptional results.
Customer-Centric Approach: We prioritize understanding and meeting client objectives.
End-to-End Support: From ideation to execution and beyond, we’re with you at every step.
Join us on our journey to shape a smarter, more connected future. Let us bring your vision to life!
Never miss an opportunity! Create an alert based on the job you applied for.Similar Jobs
It looks like there aren't any Similar Jobs for this job yet.
Search all similar jobs