Business Analyst
InventSoft
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Job Details
Skills
- Analytics
- Asset Management
- Auditing
- Billing
- Business Administration
- Business Analysis
- Business Operations
- Computer Networking
- Dashboard
- DaaS
- Documentation
- Finance
- IT Service Management
- Information Systems
- Information Technology
- Inventory
- Invoices
- Issue Resolution
- Management
- Network
- Operational Efficiency
- Operations Management
- Optimization
- Organizational Change Management
- Performance Metrics
- Process Engineering
- Process Improvement
- Quality Assurance
- Regulatory Compliance
- Reporting
- Service Delivery
- ServiceNow
- Technical Support
- Telecommunications
- Workflow
Summary
Must be LOCAL to METRO ATLANTA
Position Summary
The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.
Key Responsibilities
Business Analysis
- Conduct enterprise-wide business analysis for Telecommunications and Network Services.
- Identify operational inefficiencies and recommend improvements.
- Gather, document, and analyze business requirements.
- Develop recommendations for service optimization.
Process Engineering & Governance
- Develop and document operational procedures and standards.
- Create and maintain process workflows and service delivery documentation.
- Establish governance controls and compliance measures.
- Monitor adherence to operational processes
Inventory & Financial Reconciliation
- Reconcile telecommunications and data service inventories against vendor billing.
- Identify unused services and recommend cost-saving opportunities.
- Validate asset inventories against asset management systems.
- Support invoice auditing and billing accuracy initiatives.
Reporting & Analytics
- Develop centralized reporting for:
- Service Catalog Requests
- Incident Management
- Project Metrics
- Asset Inventories
- Telecommunications Usage
- Vendor Performance
- Create dashboards and executive-level reports.
- Analyze trends and provide recommendations.
Quality Assurance
- Develop and manage quality assurance programs.
- Monitor operational performance metrics.
- Identify service improvement opportunities.
- Conduct process compliance reviews.
Issue Management
- Collect, consolidate, and manage operational issues.
- Facilitate issue resolution with vendors and internal stakeholders.
- Track corrective actions and follow-up activities.
- Maintain issue and risk registers.
Continuous Improvement
- Assist with process improvement initiatives.
- Develop operational efficiencies and automation opportunities.
- Support organizational change management activities.
Qualifications
- Bachelor’s degree in business administration, Information Systems, Information Technology, or related field.
- 5+ years of business analysis, process improvement, or operational management experience.
- Experience with telecommunications, networking, or IT service management.
- Strong reporting, analytics, and process documentation skills.
- Experience with ServiceNow, asset management, and vendor billing analysis.
- Dice Id: RTX1d250f
- Position Id: 9030194
- Posted 3 days ago
Company Info
About InventSoft
We bring innovation and fuels collaboration with our teamwork to provide you the best for your business.
We are the world’s leading software development and consulting company designed for your business to deliver you outperforms results. Our tailored and integrated expertise with a vibrant structured system of digital innovators is here for all your business needs.
We helped various companies to identify several gaps in their business by providing useful insights into their enterprise. Besides providing software development and consulting services, we also allow you to manage your workforce effectively with our swiftly designed staffing solutions.
Our main focus lies in the core corporation, along with providing in-staffing solutions as per your requirements. But, we are not limited to this. Be it technolog
y, automation, or entrepreneurial management, we are always staying beside you. We bring talent, expertise, and scalability to the solution we provide so that you are ready to accept all challenges for your business. Our professional experts are always here for the persons who defy the perception of their own limits. Our main goal is to provide sustainable results for your business with an ambition to lead and courage your organizational structure with the right innovative approach. With our agile methodology, we promote continuous iteration of development and follow a creative process that anticipates the need for flexibility to deliver the finished product. Our professionals provide accuracy, consistency, punctuality as well as transparency at work so that you get an update on each and every step we make to improve your business and fulfill its needs.
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