Senior Salesforce BSA (Partner & Channel Programs)

Role Overview

We are seeking a Salesforce Business Systems Analyst (BSA) to support an in-flight enterprise transformation focused on Market Development Funds (MDF) and Indirect Rebate processes. This initiative is being delivered on Salesforce using Partner Experience Management (PEM) and Channel Revenue Management (ChRM), in partnership with a global system integrator.

NOTE: This is not a generic Salesforce BSA role

This role sits at the intersection of business, technology, and delivery. You will act as a key liaison between internal business stakeholders, the system integrator s implementation team, and end users driving execution across testing, documentation, training, and user adoption.

Key Responsibilities

• Partner with business stakeholders and a global system integrator to support Salesforce PEM/ChRM implementation
• Lead and execute SIT, UAT, regression testing, and defect triage activities
• Develop and maintain functional documentation, process flows, and user guides
• Support change management through training content creation and delivery
• Facilitate cross-functional alignment on requirements, test scenarios, and acceptance criteria
• Assist with go-live readiness, cutover activities, and post-deployment stabilization
• Ensure solutions align with MDF, rebate, and partner incentive business processes

Required Qualifications

• 5+ years of experience as a Salesforce Business Analyst / Business Systems Analyst
• Strong understanding of Salesforce capabilities, data models, and functional configuration
• Experience supporting large-scale enterprise Salesforce programs
• Proven experience leading structured testing cycles and managing defects
• Excellent documentation, communication, and stakeholder management skills

Preferred Qualifications

• Experience with MDF, rebates, partner incentives, or channel programs
• Hands-on familiarity with Salesforce PEM and/or ChRM
• Experience working with or alongside a global system integrator
• Background in high-tech, semiconductor, or partner-driven ecosystems