Desktop Support Technician (Field Deployment)

Contract Details
- Work Mode: 100% onsite across multiple campuses
- Location: Philadelphia, PA
- Duration: May 26, 2026 – August 15, 2026
- Travel: Local travel between sites; reliable car and valid driver''s license required

About the Opportunity
This role provides deskside and field support within a healthcare environment, focusing on end-user hardware and software, device deployments, and excellent customer service. You will serve as a first point of contact, resolve Tier 1 issues, and support project-based rollouts of PCs, printers, and peripherals while adhering to established ITSM processes and security/compliance standards.

Key Responsibilities

• Serve as first-contact support; triage, troubleshoot, and resolve Tier 1 incidents; escalate Tier 2 issues as needed
• Deploy and configure PCs, printers, and peripherals (imaging, setup, testing)
• Provide onsite and remote support for Windows, Microsoft applications, end-user devices, and basic networking (TCP/IP)
• Document work in the ticketing system; manage and categorize Level 1 queues
• Follow established processes; recommend improvements to reduce repeat incidents
• Comply with information security and regulatory requirements in a healthcare setting
• Travel between local campuses to support deployments and onsite requests

Required Qualifications

• 3–5 years of experience in desktop/EUD or Service Desk support
• CompTIA A+ certification
• Hands-on project deployment experience (PCs, printers, and other IT equipment)
• Experience working in hospital/clinical environments
• Strong printer setup, support, and troubleshooting skills
• Working knowledge of Windows OS deployment/imaging, Microsoft software, TCP/IP, hardware/peripherals, remote support tools, and ticket/queue management
• Excellent customer service, communication, and documentation skills
• Valid driver''s license and reliable car for local travel; comfortable with 100% onsite work

Preferred Qualifications

• ITIL Foundations; CompTIA Network+ or Security+; CCNA; OEM self-maintainer certifications (e.g., Lexmark, Lenovo)
• Medical terminology familiarity; prior Service Desk Level 2 background
• Military background is a plus