CVI Technology Solutions Manager

Job#: 3059367

Job Description:

Job Description

The CVI Technology Solutions Manager provides expert technical guidance, advice, and assistance to Customer Value Optimization programs and projects to help meet our customers' strategic energy programs, energy initiatives, and goals.
Tasks and Responsibilities

Performs technical review and analysis of initiatives designed to meet customer requests or need.

Reviews Energy Company and customer agreements related to CVI initiatives.

Ensures project results meet goals of CVI initiatives regarding technical quality, reliability, and maintain intended improvement impacts.

Monitors project performance and recommends changes, adjustments, follow-up, resource additions or other actions to maintain improvement results.

Plans, directs and coordinates activities to identify initiative improvements to ensure we are meeting the customers' needs.

Provides the customer account manager adequate, accurate information to keep the affected customers properly informed.

Coordinates and conduct initiative reporting, analysis and track to internal stakeholders.

Coordination with engineering and technical processes to ensure successful completion of projects and technical performance.

Creates and designs reporting utilizing data from various systems such as SAP, ARM (WMIS), Service Suite to understand and track impacts of improvement initiatives

Analyze data and reporting from initiative tracking to identify if initiative is meeting the intended goals and targets.

Develop and implement program adjustments to redirect underperforming initiatives.

Provides technical assistance and engineering recommendations to managers or project initiative owners.

Provides process improvements and reviews to Customer Value Optimization or other area management.

Research/study new technologies, methods, and equipment that may be needed to meet customer initiative's needs.

Manages/coordinates/executes technical contracts that may be needed for customer initiatives.

Identifies/implements process improvements related to customer projects or initiatives, for increased Customer satisfaction and efficiencies.

Develops -contract proposals that require engineering technical analysis and development for customer initiatives.

Performs technical reviews of processes that impact our service to customers and develop recommended improvements.

Ensures compliance with all safety, training and auditable guidelines, policies, practices, organization standards, and government regulations.

Performs or coordinates the development and update of initiative tracking reports.

Performs other project and process improvement initiatives as assigned.
Minimum Qualifications

Subject Matter Expert experience in any of the following areas: customer service, energy/utility engineering and construction, energy initiatives and program management.

Advanced knowledge of the inner workings of the Energy Company electrical system.

Comfortable and experienced with giving presentations to groups and speaking with customers.

Proficient in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.

Proficient in reporting software such as Tableau and developing dashboards.

Effective oral and written communication skills.

Subject Matter Expert experience writing and managing large contracts.

Ability to communicate effectively and develop successful long-term relationships with internal/external stakeholders while exemplifying the highest degree of professionalism, clarity, and diplomacy.
Minimum Education

Bachelor's degree in Engineering or related field from an ABET accredited university or Extensive Engineering Design Experience
Preferred Qualifications

Professional Certification, such as PE, CFA, PMP, ix Sigma/LEAN or other related certifications.

Advanced degree in a business field, such as MBA, Engineering, Finance, Accounting Economics, etc.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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