Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.
Let's give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company - Strategic Insights: Analyze complex datasets to identify trends in customer pain points, churn drivers, and support volume.
- Voice of the Customer (VoC): Lead deep-dive analyses into "Contact Reason" data to provide the Product team with evidence-based recommendations for feature improvements.
- Operational Excellence: Build and maintain automated dashboards (Tableau) to track KPIs like CES, First Contact Resolution (FCR), Average Handle Time (AHT), and Resolution Rate.
- Predictive Modeling: Develop forecasting models to predict support volume fluctuations, enabling precise staffing and resource allocation.
- Data Governance: Ensure the integrity and scalability of our CX data pipeline in dbt, collaborating with Data Engineering to integrate new support tools into our warehouse.
We'd love to chat if you have: - Experience: 5+ years of experience in data analytics, with at least 2 years specifically in support of Customer Support or Operations teams within a high-growth tech environment.
- SQL Mastery: Expert-level SQL skills are a must (CTEs, window functions, and query optimization).
- Technical Stack: Proficiency in dbt for data modeling and experience with modern BI tools (Tableau preferred).
- Domain Specific Fluency: A solid understanding of customer support metrics and VoC analysis best practices.
- Communication: The ability to translate "data-speak" into clear, compelling narratives for non-technical stakeholders.
Visa Sponsorship: Please note that this position is not eligible for have authorization to work in the United States without requiring visa sponsorship now or in the future.
The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.
Draper UT pay range
$107,900-$129,000 USD
What's in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Don't believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.
Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.
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