Flow Designer / Automation Engineer - ServiceNow


CDW Amplified Services
Dice Job Match Score™
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Job Details
Skills
- Design Automation
- FOCUS
- SAFE
- Service Management
- Operational Excellence
- Operational Efficiency
- Process Automation
- Workflow Optimization
- Incident Management
- Change Management
- Collaboration
- Scripting
- Analytical Skill
- Problem Solving
- Conflict Resolution
- ITIL
- Cloud Computing
- Business Rules
- SOAP
- Configuration Management Database
- IT Service Management
- IT Operations
- JavaScript
- Orchestration
- API
- Workflow
- Microsoft Azure
- Amazon Web Services
- Google Cloud
- Google Cloud Platform
- Continuous Integration
- Continuous Delivery
- Git
- Version Control
- ServiceNow
- DICE
Summary
6 month engagement, will extend
CDW W2 Contract Coworker (W2 only, no C2C)
CDW is seeking a ServiceNow Flow Designer / Automation Engineer to design, develop, and optimize workflow automation solutions that support service-aware operations, governance, and enterprise process efficiency. This role will focus on building scalable automation capabilities within the ServiceNow platform using Flow Designer, IntegrationHub, orchestration workflows, and scripting technologies.
The ideal candidate will have strong experience developing automated workflows, approval processes, integrations, and remediation capabilities that improve operational consistency, reduce manual effort, and enable safe, governed execution of IT and business services.
Key Responsibilities
Workflow Automation & Orchestration
- Design and develop automation workflows using ServiceNow Flow Designer and IntegrationHub
- Build orchestration workflows supporting IT operations, service management, and governance processes
- Develop automated remediation and operational task execution capabilities
- Create scalable approval workflows, notifications, and service fulfillment processes
- Automate routine operational and infrastructure activities across enterprise environments
- Configure and customize ServiceNow workflows, business rules, scripts, and automation logic
- Develop integrations with external systems, APIs, cloud platforms, and enterprise tools
- Support service-aware operational models using CMDB and service relationship data
- Implement reusable automation frameworks and workflow standards
- Ensure automation solutions follow platform governance and best practices
- Improve operational efficiency through process automation and workflow optimization
- Ensure automation activities include appropriate controls, approvals, and auditability
- Support incident response, change management, and operational governance initiatives
- Collaborate with platform, infrastructure, security, and application teams
- Assist with troubleshooting workflow issues, integration failures, and platform performance
- 3+ years of hands-on ServiceNow development or automation engineering experience
- Strong experience with ServiceNow Flow Designer and IntegrationHub
- Experience developing workflows, orchestration, and automated approval processes
- Proficiency with JavaScript and ServiceNow scripting concepts
- Experience integrating ServiceNow with APIs, external platforms, and enterprise systems
- Understanding of ITSM, ITOM, CMDB, and service-aware operational models
- Experience with automation governance, operational controls, and best practices
- Strong troubleshooting, analytical, and problem-solving skills
- Experience with ServiceNow Orchestration and IntegrationHub spokes
- Knowledge of ITIL processes and operational governance frameworks
- Experience supporting service-aware organizations and CMDB-driven operations
- Familiarity with cloud platforms such as Azure, AWS, or Google Cloud Platform
- Experience with automated remediation and self-healing operational workflows
- ServiceNow certifications preferred
Technical Skills
ServiceNow
- Flow Designer
- IntegrationHub
- Business Rules
- Script Includes
- REST/SOAP Integrations
- CMDB
- ITSM / ITOM
- JavaScript
- Workflow orchestration
- API integrations
- Automated remediation
- Approval workflows
- Azure / AWS / Google Cloud Platform
- CI/CD concepts
- Git/version control
- Monitoring and operational tooling
Additional Information
Candidates local to the area are preferred; however, remote candidates with strong ServiceNow automation experience will also be considered.
#dice
- Dice Id: infogrup
- Position Id: 22686
- Posted 30+ days ago
Company Info
At CDW Amplified Services, we use our deep technical insights, local market knowledge, and rock-solid relationships and reputation to create exceptional business outcomes for people and companies every day. We are locally based, with global partnerships to deliver the industry's top technical solutions and talent to every one of our clients. Our clients, contractors, partners, and employees choose CDW Amplified Services because we tackle the tough problems, and we care about people while we do it. Our clients range from large global businesses to medium-sized firms that use technology as a competitive advantage and are seeking the best people and processes to execute their vision. The reason we win is that our people are relentlessly committed to our client's vision and business success. The reason that our people are so relentless is that we are equally fanatical about their talent, their success, and their well-being.
If you would like to learn more, join our team or explore how CDW Amplified Services can benefit your business, please reach out today!!

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