Desktop Technician 1 (Entry Level)

job summary:

We have a 3+ month contract opportunity for a Desktop Technician in the greater East Bay Area. The primary worksite is in Oakland.

SHIFT INFORMATION: This positions will support multiple shifts and candidates must be flexible to work any shift assigned (Day, swing, night)

LOCATION INFORMATION: This position will cover multiple locations in the greater Oakland/East Bay area with potential for some travel to San Francisco . Mileage will be reimbursed at the current IRS mileage rate

location: Oakland, California

job type: Contract

work hours: 8am to 4pm

education: No Degree Required



responsibilities:

This is a hands on technician role and will require all elements of deploying workstations from unboxing computers to setting up workstations and connecting network cables; decommissioning workstations; and reconfiguring work stations.

Duties May include:

Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security. Troubleshooting Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces. - Within general guidelines, manages priorities based upon severity, workflow, and time constraints. - Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems. - Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required. - Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s). - Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed. - Formulates service support efforts based on customer schedule needs. - Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding. - Maintains confidentiality of all data. Hardware Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces. - Assists with analyzing and defining specifications for user computer/mobile device requirements. - Configures and installs new hardware and upgrades to existing user system components. - Ensures proper configuration and performance of installed computer/mobile devices. - Coordinates installation of computer/mobile devices and peripherals with vendors. - Assists with the accuracy and integrity of the asset control process. Software Performs installation of approved software on computer/mobile devices, following the standard procedures. - Coordinates installation of computer/mobile device software with customers. - Configures and installs software upgrades/fixes or patches. System Maintenance - Assists with evaluation, analysis and maintenance of computer/mobile devices. - Under direction and supervision, maintains the proper updates and OS patch configurations.

qualifications:

This position will accept enty level candidates or those with some IT experince. All candidates with a passion for IT are encouraged to apply.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.