Massachusetts Institute of Technology (MIT)

IT Support Specialist

Remote in Cambridge, MA, US • Posted 60+ days ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

As-is Process
Generative Artificial Intelligence (AI)
Artificial Intelligence
Technical Support
Information Systems
Microsoft Windows
Linux
Operating Systems
Command-line Interface
Learning Management
Microsoft Exchange Administration
SaaS
Management
Higher Education
ServiceNow
Security+
Network+
Amazon Web Services
Scripting

Summary

Posting Description

IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T) , in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.

A full job description is available here: ;st=i09g0hhh&dl=0

Job Requirements

REQUIRED : A bachelor's degree and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system. PREFERRED : Experience in higher education, with Service Now, Security+/Network+, and AWS and/or Google; or working knowledge of scripting.

This is a fully remote position.

3/4/2026

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL165931
Position Id: 299e2fb03ddce3b96627b554ce1f2e53
Posted 30+ days ago

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