IT Support Specialist

Remote in Cambridge, MA, US • Posted 60+ days ago • Updated 4 hours ago
Full Time
On-site
Fitment

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Job Details

Skills

  • As-is Process
  • Generative Artificial Intelligence (AI)
  • Artificial Intelligence
  • Technical Support
  • Information Systems
  • Microsoft Windows
  • Linux
  • Operating Systems
  • Command-line Interface
  • Learning Management
  • Microsoft Exchange Administration
  • SaaS
  • Management
  • Higher Education
  • ServiceNow
  • Security+
  • Network+
  • Amazon Web Services
  • Scripting

Summary

Posting Description

IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T) , in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.

A full job description is available here: ;st=i09g0hhh&dl=0

Job Requirements

REQUIRED : A bachelor's degree and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system. PREFERRED : Experience in higher education, with Service Now, Security+/Network+, and AWS and/or Google; or working knowledge of scripting.

This is a fully remote position.

5/28/2026
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTL165931
  • Position Id: 299e2fb03ddce3b96627b554ce1f2e53
  • Posted 30+ days ago
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