Overview
Remote
On Site
Full Time
Skills
As-is Process
Generative Artificial Intelligence (AI)
Artificial Intelligence
Technical Support
Information Systems
Microsoft Windows
Linux
Operating Systems
Command-line Interface
Learning Management
Microsoft Exchange Administration
SaaS
Management
Higher Education
ServiceNow
Security+
Network+
Amazon Web Services
Scripting
Job Details
Posting Description
IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T) , in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.
A full job description is available here: ;st=i09g0hhh&dl=0
Job Requirements
REQUIRED : A bachelor's degree and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system. PREFERRED : Experience in higher education, with Service Now, Security+/Network+, and AWS and/or Google; or working knowledge of scripting.
This is a fully remote position.
12/19/2025
IT SUPPORT SPECIALIST, Information Systems and Technology (IS&T) , in the Escalations team identifies emerging and complex IT issues and problems, and facilitates the resolution of undocumented issues through investigation, diagnosis, and troubleshooting. The IT Support Specialist serves as a resource for multi-disciplinary projects within IS&T and routinely collaborates with cross-functional teams. As IS&T expands its support for generative AI tools and services, the team will play a key role in assisting community members with AI platforms, providing guidance on compliant use aligned with Institute policies, and supporting assessments of prospective AI solutions.
A full job description is available here: ;st=i09g0hhh&dl=0
Job Requirements
REQUIRED : A bachelor's degree and a minimum of five years of experience in IT support, information systems, or another related field; ability to troubleshoot Mac, Windows, and Linux operating systems; comfortable with the command line-interface; experience with learning management systems; experience with MS O365 and Exchange administration support; and experience providing SaaS administration support; and experience working with a ticketing management system. PREFERRED : Experience in higher education, with Service Now, Security+/Network+, and AWS and/or Google; or working knowledge of scripting.
This is a fully remote position.
12/19/2025
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