About the Role
We are looking for experienced Forward Deployed Engineers (FDEs) to work directly with enterprise customers and Google Cloud teams on designing, building, and deploying next-generation AI-powered customer experience solutions using Gemini Customer Experience (Gemini CX) and related Google Cloud technologies.
The ideal candidate combines strong software engineering fundamentals with hands-on experience in conversational AI, agent architectures, enterprise integrations, and customer-facing solution delivery. This role requires working closely with enterprise stakeholders to translate business requirements into production-ready AI solutions.
Key Responsibilities
Design and implement AI-powered customer experience solutions using Gemini CX.
Build, configure, and deploy conversational agents, virtual assistants, and agentic workflows.
Develop integrations between Gemini CX and enterprise systems, applications, APIs, databases, and third-party platforms.
Design secure API architectures and integration patterns.
Build custom tooling, automation frameworks, orchestration workflows, and deployment accelerators.
Develop data pipelines, telemetry, monitoring, and observability capabilities for deployed solutions.
Work directly with customer engineering, product, and business teams to understand requirements and deliver solutions.
Troubleshoot deployment issues and optimize solution performance in production environments.
Collaborate with Google Cloud and partner teams on solution architecture and delivery.
Support customer workshops, solution design sessions, proof-of-concepts, and production rollouts.
Required Technical Skills
Gemini CX / Conversational AI
Required (primary platform – hands-on experience is mandatory):
Gemini Customer Experience (Gemini CX) – including hands-on experience across:
Agent architectures
AI agent development
Agentic workflow orchestration
Generative AI applications
Multimodal AI solutions
Customer Engagement Technologies
Baseline / working knowledge of one or more (not required to be deep expertise):
Core Engineering Competencies
Strong experience in:
Agent building
Backend integrations
Secure API architecture
Data pipelines
Telemetry
Custom tooling
Preferred Qualifications
Participation in Google GECX Bootcamp.
Google Cloud certifications.
Certifications related to:
Experience working directly with enterprise customers in a consulting or services environment.
Experience working in customer-facing technical roles.
Domain Experience (Preferred)
Ideal Candidate Profile
The ideal candidate has:
Strong software engineering background.
Experience building AI-driven customer engagement solutions.
Ability to work directly inside customer environments.
Excellent communication and stakeholder management skills.
Comfort operating in ambiguous, fast-paced environments.
Experience taking solutions from design through production deployment.
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