Research Manager- Insights and Analytics

Scientific Research Company- NON Profit

Washington DC- HYBRID- 2 days onsite each week

Needed ASAP

12 month contract

Must work on W2

Research Manager- Insights and Analytics- 

Position Summary

Under the Society’s Business Strategy and Operations (BSO) unit, the Research and Innovation (R&I) department serves as stewards of the Society’s research and innovation efforts across functional areas such as Membership, Education and Career Development, Science, Research & Sustainability, and Meetings & Expositions, among others. The R&I department advises on defining what we want to learn or solve; gathers relevant data from internal systems, new research, or external sources; and uses qualitative and quantitative data analysis to generate insights that drive and validate decisions and identify trends. The department also leads the Society Units’ innovation governance, strategy, and implementation.

The Research Manager, Insights & Analytics leads the design, execution, and integration of quantitative and qualitative research to generate actionable insights that inform organizational strategy, innovation, customer and member experiences, product development, and business decision-making. This role combines expertise in survey research, qualitative inquiry, analytics, and insight generation to provide a comprehensive understanding of stakeholder needs, behaviors, attitudes, and market trends. The Research Manager serves as a trusted advisor to leadership by synthesizing information from multiple data sources and translating findings into clear recommendations that drive organizational impact.

The ideal candidate is equally skilled in conducting interviews and focus groups, designing surveys, analyzing data, building dashboards, and communicating strategic insights to executive audiences.

Key Responsibilities

Research Strategy & Leadership

• Develop and execute a research roadmap aligned with organizational priorities.
• Partner with leaders across departments to identify critical business questions and research needs.
• Determine the most appropriate methodologies to address strategic challenges and opportunities.
• Establish research standards, best practices, and governance processes.
• Manage multiple research initiatives simultaneously while ensuring quality and timeliness.

Quantitative Research & Analytics

• Design and manage surveys, tracking studies, segmentation research, market assessments, and program evaluations.
• Develop measurement frameworks and key performance indicators (KPIs).
• Conduct statistical analyses to identify trends, drivers, opportunities, and risks.
• Analyze customer, member, market, operational, financial, and behavioral datasets.
• Develop forecasting models, scenario analyses, and predictive insights.
• Ensure data quality, integrity, and methodological rigor.

Qualitative Research

·       Lead in-depth interviews, focus groups, online communities, and other qualitative research studies.

·       Develop discussion guides and research protocols.

·       Conduct thematic analysis to identify stakeholder needs, perceptions, motivations, and pain points.

·       Utilize AI-enabled and traditional qualitative analysis tools to accelerate insight generation.

·       Triangulate qualitative findings with quantitative data to strengthen conclusions.

Insights & Storytelling

• Synthesize information from surveys, interviews, operational data, market intelligence, and secondary research.
• Transform complex findings into compelling business narratives.
• Develop executive-ready reports, dashboards, presentations, and visualizations.
• Present insights and recommendations to senior leadership and stakeholders.
• Clearly communicate implications, risks, and opportunities for decision-makers.

Business Intelligence & Performance Measurement

• Create and maintain dashboards and scorecards that track business performance.
• Monitor trends in customer engagement, satisfaction, adoption, retention, and growth.
• Establish and monitor organizational KPIs.
• Support ongoing performance measurement and evaluation initiatives.
• Identify opportunities to improve efficiency, effectiveness, and organizational outcomes.

Strategic Decision Support

• Provide data-driven recommendations to support strategic planning and organizational priorities.
• Conduct market opportunity assessments and competitive analyses.
• Support innovation, product development, customer experience, and membership initiatives.
• Evaluate the effectiveness and return on investment (ROI) of programs, products, and services.
• Identify emerging trends and future opportunities.

Stakeholder Engagement

• Build strong partnerships with executives, business leaders, and cross-functional teams.
• Serve as a trusted advisor on research, analytics, and insight generation.
• Facilitate workshops, stakeholder discussions, and insight review sessions.
• Promote a culture of evidence-based decision-making throughout the organization.

Qualifications

Education

• Bachelor's degree in Market Research, Statistics, Data Analytics, Psychology, Sociology, Economics, Business, Behavioral Science, or a related field.
• Master's degree preferred in a research, analytics, or social science discipline.

Experience

• 5+ years of experience in research, insights, analytics, market research, customer insights, or related fields.
• Demonstrated experience conducting both qualitative and quantitative research.
• Experience managing end-to-end research projects and stakeholder relationships.
• Experience translating complex findings into actionable business recommendations.

• Familiarity with survey and analytics tools (e.g., Qualtrics, R, SQL) and business intelligence/visualization (e.g., Power BI, Tableau); basic statistical literacy to interpret segmentation, conjoint, and experimental results.
• Familiarity with qualitative tools (e.g., DoveTail, ListenLab, Natter.ai) and collaborative whiteboarding tools (e.g., Miro/Mural).
• Strong stakeholder management, executive storytelling, and facilitation skills; proven ability to operate in a matrixed, multi-location environment and coordinate across time zones.
• Project management excellence: scope, timelines, vendor contracts, and quality control for deliverables.
• Experience in associations, academic publishing, STEM, or mission-driven organizations.