Title: Salesforce Scrum Master/PM
Location: San Francisco Bay Area, CA (Onsite)
Salesforce PM/Scrum Master with 5+ years leading cross-functional/distributed engineering teams on Sales/Service Cloud projects using Agile/Scrum.
Must facilitate full ceremonies (Sprint Planning, Backlog Refinement, Scrum of Scrums), manage JIRA artifacts, drive release plans/risk management, and coach teams on process improvements.
About the Role:
As a PM/Scrum Master, lead and execute strategic and transformational projects in a fast-paced environment. The PM/Scrum Master serves a vital role and is in a unique position to help coach, guide, and facilitate an ambitious and knowledgeable team.
Responsibilities:
Guide and coach scrum methodologies and assist the team in Scrum / Agile principles to drive process improvement
Ensure cross-team coordination
Work with teams to deliver value and coordinate within and outside of the team to facilitate the completion of the team's backlog and guide the team in adding stories to its backlog as appropriate
Proactively identify impediments and appropriately resolve them using a network of peers (Scrum of Scrums) and formal channels (including escalation if required)
Drive/manage/lead all aspects of multiple, simultaneous, fast-paced projects with distributed teams
Manage the release plan, communication plan, risks, and issues management plan
Assist product owner in managing the scope of the team(s) and facilitating changes
Facilitate team's Agile Scrum ceremonies (Release Planning, Sprint Planning, Backlog Refinement, Daily Scrum, Sprint Review/Demo, Sprint Retrospective
Ensure (using SCRUM and AGILE) appropriate, complete, and timely team achievement of all documentation, tracking and reporting metrics (including user stories, project progress, resource utilization, change requests, issues, risks, risk mitigation plans, test scripts, test results) and ensure delivery timelines
Report, refine, and use metrics (quality, quantity) exhibiting the highest level of transparency to stakeholders in support of informed decision-making
Facilitate documenting, publishing, and executing the team's continuous improvement plan (based on retrospectives)
Minimum requirements:
5+ years of experience leading cross-functional projects/Sprints and coordination (marketing, production, IT, customer service, etc.) following Agile Scrum
Salesforce experience along with experience in Sales Cloud/Service cloud functionalities
Certified ScrumMaster (CSM), Certified Scrum Professional (CSP), or Certified Product Owner (CSPO), PMP would be a great plus
Expertise in using JIRA to manage project artifacts, documents, etc
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