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Hiring Business Analyst - Health

Hybrid in Harrisburg, PA, US • Posted 1 day ago • Updated 1 day ago

Contract W2

Contract Independent

3 Years

No Travel Required

Hybrid

Depends on Experience

IntelliX Software, Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Business Analysis
Health Care
Customer Service
Microsoft SharePoint
Microsoft Office
Process Management
SSO
SAP BASIS
Technical Support

Summary

Business Analyst

Primarily Remote, however this contractor may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days.

The primary objective of this engagement is to provide supplemental support to the Bureau, specifically on adoption of electronic reporting by licensed healthcare providers. This breadth of duties includes clear verbal and written communication skills, customer service skills, understanding and explaining business requirements and workflow, problem identification, and end-user support.

The selected contractor will serve as an EDRS Adoption team member, assisting external stakeholders (including physicians, nurses, and other licensed healthcare professionals at PA healthcare facilities) with EDRS onboarding and enrollment. This process involves working with BHSR staff, primarily the QAT and Business Workflow units, and the external stakeholders. The intent is for the EDRS Adoption team to perform outreach to external stakeholders identified and prioritized by BHSR; provide direct support to stakeholders to follow enrollment procedures, troubleshoot enrollment issues, and successfully access EDRS; assist with password resets and account unlocks upon request; and provide recommendations to facilities to incorporate EDRS into facility workflows. Additionally, based on progress of the initiative, contractors may conduct outreach to raise awareness of EDRS and facilitate enrollment, or assist in basic end-user support.

This activity involves working directly with program subject matter experts (SMEs) and stakeholders to maintain a working knowledge of the SSO and EDRS account request procedures; understand business requirements and workflow for instructional purposes; refer users to technical and training resources as appropriate; and provide end-user support such as password management, account troubleshooting, process management expertise, etc.

Generally, the contractor will perform the following tasks:

· Assist in analysis and management of facility setup in PAVRMS

· Assist in review of current EDRS usage and tailoring of outreach based on minimal, moderate, or “almost there” adoption rates

· Perform outreach to facilities to understand reporting workflow and recommend strategies to support electronic reporting. Articulate findings to team lead/QAT for further assistance.

· Assist external stakeholders with establishing and recovering SSO credentials. External stakeholders include facility administrators and personnel from PA-licensed hospitals, nursing homes, long-term care facilities, etc.

· Assist external stakeholders with linking SSO credentials to PAVRMS account.

· Report defects in the application as encountered and escalate potential deficiencies to team lead.

· Refers external stakeholders to available training and other support resources.

OPERATIONAL REQUIREMENTS

The contractor will be required to:

· Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.

· Provide weekly personal status reporting by COB Friday submitted on SharePoint.

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS

Minimum of 4 years’ experience in the information technology industry in business analysis, customer service, and/or end-user support to meet general objectives shown above. Must have strong Microsoft Office skills, strong interpersonal skills, strong verbal and written communication skills. History of successful training or technical support delivery for professional audiences preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90614925
Position Id: 9075397
Posted 1 day ago

Company Info

About IntelliX Software, Inc.

By combining a highly-skilled local presence with a proven global development model, IntelliX delivers exceptional value to its customers, becoming a partner in their success.

Founded in 2005, IntelliX Software is a privately-owned company headquartered in the United States, Columbus, Ohio. From the beginning, the owners recognized an opportunity to create a new approach to IT services. IntelliX’ onsite/offshore model is the best of both worlds, providing onsite, local experts to develop one-on-one relationships, backed by global company resources and capabilities. This unique model has allowed IntelliX to craft a custom solution for each and every customer.

Our Vision

To earn global admiration as an IT Outsourcer, by building and maintaining long lasting relationship with people and technology and deliver functional software and excellent services.

We ensure an excellent relationship with our internal and external team; our employees and our clients. Our Team members work towards maximization of profits and to assist as well as enhance our clients’ business profits, productivity and also aim at overall growth of the business venture. We value our customers and try very hard to satisfy them in every way. Our functioning is transparent and we are totally committed towards team work, which would result in better results for our clients.

Our Mission

To strive hard to be a winner in various sectors of Software Outsourcing and consulting, maintaining excellence in our work culture. We also believe in implementing new and innovative concepts in our various project development processes, while ensuring cost effectiveness along with required solutions to our prospective clients.

Partnering with various clients help in bringing fresh ideas into the firm ensuring our youth in innovation, thus improving our quality standards accompanied with growth in the business productivity to be a trustworthy as well as a fair business partner Strong adherence to maintaining quality work along with its regular up-gradation. We would like to also motivate our staff to keep up high standards, keeping in view our clients’ complete satisfaction.

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Contact the job poster

Soni Kumari

Recruiter @ IntelliX Software, Inc.

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