Product Manager – Product Owner

Immediate need for a talented Product Manager – Product Owner. This is a 08+ Months contract opportunity with long-term potential and is located in Jersey City, NJ (Hybrid).Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 26-11958
 
Pay Range: $70/hr - $86/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Execution of Projects within an Enterprise-Level Digital Program:
• You will partner with the Senior Product Owner to lead multi-year, multi-discipline transformational programs for advisory products and solutions.
• You will be responsible for delivering projects within the initiative, leveraging product management discipline and strong customer focus; you will do this in partnership with stakeholders, subject matter experts, and fellow business partners.
• Customer Experience Design:
• You will develop a deep understanding of our financial advisors and their client''s needs and behaviors using data analysis, direct communication, and support resources.
• You will collaborate with customer and user-experience designers, software engineers, and others across the business to identify new features and experiences that will differentiate our company and make it easier for agents to do business with us and for our clients to take action in their financial lives.
• Planning & Product Road Mapping:
• You will work cross-functionally within our firm to build cohesive product roadmaps to realize ambitious goals and strategic priorities around these critical client and advisor experiences.
• You will bridge the gap between business outcomes needed and technical delivery by having good business sense and willingness to learn about the areas supported.
• You will collaborate with our technology partners to build integrated, scalable, and extensible tools to deliver on our promise.
• Adoption & Value Realization:
• You will be responsible for the full end-to-end rollout of your assigned projects to realize the full value of the solutions, including coordinating marketing and training plans and measuring adoption and benefits.
• You will review business metrics against the defined performance measures monthly and quarterly to ensure alignment while identifying any needed changes affecting the channel, business, or product strategy.
• You will work with business stakeholders to define the approach to measure and track benefits identified through the lifecycle of an initiative (KPIs)
• You will follow change management best practices, ensuring team cohesiveness through the engagement of teams and stakeholders
• Reporting & Risk Management:
• You will be responsible for managing and reporting full project costs and value realization in collaboration with business and IT teams.
• You will be responsible for working with the Transformation Management Office (TMO) to respond to any project related requests
• You will identify potential risks and implement proactive measures to mitigate challenges, ensuring Program success under tight timelines.
• Leadership:
• Indirectly manage the project team who will be operating in an agile pod structure and ensure alignment and timely delivery of project objectives.
• Assist in team development while holding team members accountable for their commitments.
• Ensure effective communication flow across and within teams. Deliver and coach for messaging that is appropriate for a range of audiences such as teams, leadership and end customers.
• What we are looking for - Industry Knowledge:
• Understanding of the Group Retirement Industry; the distribution framework, financial advisors and their client''s needs and behaviors using data analysis, direct communication, and support resources.
• Knowledge of distribution sales process and channels, including wholesaling, plus an understanding of their needs to help them perform optimally
• Program Management & Digital Transformation Experience:
• 5+ years of experience operating as a product owner implementing digital solutions
• Experience in Transformation and/or Strategy roles with knowledge of technology and digital trends impacting the insurance industry.
• Experience managing projects in a structured and organized manner, with the ability to create actionable implementation plans and timelines; knows how to deliver on time and manage teams and stakeholders to deliver to the same; experience with change management framework & practices.
• Track record of implementing large change initiatives, within tight timelines and within budget.

Key Requirements and Technology Experience: 

• Key skills; Product Manager – Product Owner (Insurance/Retirement services)
• Defining products from scratch
• Owning roadmap + strategy
• Driving launch, adoption, and scale
• Digital transformation – Product Management
• Latest Digital trends in insurance and across adjacent industries, including digital servicing platform providers, and/or trends in digital servicing.
• CX based process journey design
• Lean management practices in developing effective and efficient processes.
• Root cause problem solving experience.
• Communication Excellence:
• Ability to understand and communicate technical requirements and design across, engineering, design and QA
• Can communicate in a structured and crisp manner both through written and verbal communication
• Can engage senior leadership to get the point across using a deductive or top town communication approach
• Is a good listener and changes perspective based on facts
• Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
• Effectively able to engage cross-organization leaders in driving change and adoption targets
• rive consensus within all stakeholders and business leaders on the new direction
• Execution mindset and a demonstrated ability to drive results:
• Is structured, and organized and can create actionable implementation plans and timelines
• Knows how to deliver on time and manage teams and stakeholders to deliver to the same
• Can identify potential issues early in driving adoption of change and acts proactively to address them
• Hands-on experience with agile, including being able to coach and mentor team members
• Constantly evaluate execution effectiveness, changing trends to help re-prioritize as required.
• Ability to break down complex issues into smaller addressable solutions
• Take a strategic point of view in formulating actions and solutions
• Has a continuous improvement mindset
• Customer-first mindset:
• Knows who our customers are, what are their needs and how his/her team delivers to the expected customer experience/ needs
• Understand what services and solutions/ products we provide and how we create value
• Is considered a ''customer first'' leader - proactively takes decisions to resolve customer issues and avoids putting process over customer service while managing for risk
• Understanding of user-centric design in business, marketing, IT or equivalent preferred
• A customer-centric focus to keep customers at the forefront of decisions and connecting plans and actions to the purpose of serving clients
• Strong People leader and Team player:
• Takes full ownership and has a ‘business owner mindset’
• Sets clear direction to the teams and actionable deliverables
• Can performance manage on an ongoing basis to ensure creation of strong teams; Is fair in assessment of talent
• Is a strong team player and prioritizes team success over individual
• Is data driven and manages through metrics
• Lead in a changing and fast-paced environment while being comfortable with ambiguity. Keep team nimble to adapt quickly to minimize impacts to outcomes
• Worked in an customer facing role, in a consulting company or an insurance organization with knowledge of latest trends in driving sales, service and operations excellence
• Hands on experience with agile, including being able to coach and mentor team members
• Understanding of user-centric design in business, marketing, IT or equivalent
• Demonstrated ability to drive results
• Strong/expert background in analytics with demonstrated ability to synthesize data from multiple sources into meaningful conclusions and actionable strategic plans that support business objectives
• Clear understanding of digital technology and consumer trends
• Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences
• Bachelor’s degree (Technology or Business)
• Experience with designing ''customer centric'' processes and journey mapping
• Designed and implemented change management and adoption framework
• Experience building internal relationships and working across matrixed organizations

 
Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration

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