IAM Provisioning Analyst/Emgineer

Preferred Experience
Experience with ServiceNow, SailPoint IdentityIQ, automation, and process improvement is highly desirable.
What You'll Do

• Partner with banking teams, third-party vendors, external banks, risk and control partners, technology teams, and senior leaders to support access management and provisioning.
• Manage IAM processes, including role design, provisioning, deprovisioning, and access governance.
• Translate business needs into technical access solutions and clearly communicate requirements to stakeholders.
• Resolve complex access issues using a risk-based approach, identify root causes, and implement sustainable solutions.
• Support third-party financial service applications and platforms by managing user access, permissions, and security controls.
• Complete security administration requests with proper approvals, policy compliance, and risk mitigation.
• Implement enterprise IAM standards and best practices with internal and external stakeholders.
• Drive continuous improvement by addressing process inefficiencies and identifying automation opportunities.
• Use Jira and ServiceNow to manage work intake, incidents, requests, tasks, and project deliverables.
• Maintain documentation, operating procedures, onboarding materials, and future-state process designs.
• Analyze and report performance metrics to support vendor management and operational effectiveness.
• Support audits, remediation, and security reviews as an IAM process and controls subject matter expert.

What We're Looking For

• At least 3 years of experience in IAM, security administration, information security, or a related field.
• Strong troubleshooting, critical thinking, and problem-solving skills, with the ability to work independently through ambiguity.
• Proven ability to build relationships and collaborate across business and technology teams and with internal and external stakeholders.
• Excellent written and verbal communication skills, with the ability to translate between business needs and technical requirements.
• Strong understanding of risk management principles and security controls within an enterprise environment.
• Self-starter with a growth mindset who takes initiative, contributes ideas, and pursues improvement opportunities.
• Experience with Jira, ServiceNow, SailPoint IdentityIQ, Active Directory, AWS, Azure, PowerShell,
• Linux, Windows, or similar technologies preferred.
• Experience with workflow automation, process optimization, and operational efficiency is a plus.
• Undergraduate degree or an equivalent combination of training and experience.
• Flexibility to support global operations, including occasional schedule adjustments and after-hours or weekend on-call coverage.