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Data & Reporting Analyst / BI Support Analyst

Sunnyvale, CA, US • Posted 3 hours ago • Updated 3 hours ago

Contract Corp To Corp

Contract Independent

Contract W2

Travel Required

Able to Sponsor

On-site

$60 - $63/hr

Argyll Infotech Inc

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Job Details

Skills

Analytical Skill
Business Intelligence
Business-to-business
Communication
Conflict Resolution
Data Validation
Documentation
Extract
Transform
Load
FOCUS
KPI
Management
Problem Solving
Production Support
ROOT
Reporting
Retail
SQL
Sales
Slack
Solaris
Technical Support
Workflow

Summary

Job Title: Data & Reporting Analyst / BI Support Analyst

Location: Sunnyvale, CA 94085
Duration: 12 Months Contract
Experience: 13+ Years
Openings: 2

Role Summary

We are looking for a highly skilled Data & Reporting professional to support and maintain business-critical Business Intelligence (BI) platforms. This role requires strong analytical expertise, hands-on experience with reporting tools, and the ability to investigate and resolve complex data issues while supporting global business users.

The ideal candidate will function as a cross-platform Subject Matter Expert (SME), ensuring data accuracy, operational continuity, and high-quality user support across reporting systems.

Key Responsibilities

Act as a Subject Matter Expert (SME) across BI and reporting platforms
Provide tiered production support for business-critical reporting systems
Manage and respond to Slack-based support workflows and user requests
Perform data investigation, validation, and reconciliation across multiple sources
Analyze and troubleshoot data discrepancies, KPI mismatches, and reporting issues
Guide business stakeholders in understanding data, metrics, and dashboards
Collaborate with engineering, data, and product teams for issue escalation and resolution
Ensure operational continuity with proper escalation and follow-the-sun support model
Maintain documentation for recurring issues, resolutions, and data definitions

Required Skills & Experience

10+ years of experience in Data Reporting, BI Support, or Analytics
Strong experience in Sales/Channel Performance Reporting and KPI analysis
Hands-on expertise with BI tools such as:

Tableau
ThoughtSpot
Business Objects (or similar platforms)

Strong SQL/data querying skills for data validation and root cause analysis
Experience supporting business-critical BI environments
Ability to manage multiple concurrent requests across global teams
Strong communication skills to translate technical insights into business context
Bachelor s degree or equivalent experience

Preferred / Good-to-Have Skills

Knowledge of B2B & B2C sales reporting structures
Familiarity with Institutional Sales, Consumer Channel metrics, and ICDF
Experience with automated support workflows (Slack, ticketing tools, chatbots)
Understanding of data pipelines and ETL concepts
Ability to identify issues related to:

Data latency
Data logic errors
Platform defects

Experience working in a global support model (follow-the-sun)

Soft Skills

Strong analytical and problem-solving abilities
Excellent stakeholder communication
Ability to work under pressure in a fast-paced environment
Detail-oriented with a focus on data accuracy

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91139928
Position Id: 8942102
Posted 3 hours ago

Company Info

About Argyll Infotech Inc

We are well-versed in a variety of operating systems, networks, and databases. We work with just about any technology that a small business would encounter. We use this expertise to help customers with small to mid-sized projects.

The world of technology can be fast-paced and scary. That's why our goal is to provide an experience that is tailored to your company's needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work.

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