Seeking a Systems Operations Engineer in Enterprise Functions Technology Platform Management for Human Resources (HR), Public Affairs and Legal (PAL). As a member of this technology team you will have the opportunity join a global team of technology professionals supporting applications in HR and PAL.
This position is a Senior level technical role that will lead application support of production systems with a focus on incident management, problem management, change/release, and other ITIL based functions.
The individual will need to lead discussions and collaboration with development and business teams and be able to develop a deep understanding of applications and business functionality.
The position will be working in a corporate environment with large, complex, and critical applications across a wide range of technologies.
Examples include large, complex, Tier 1 IIS/.NET/SQL applications, web hosting with multiple server tier levels, and application and server level clustering and load balancing.
This position will follow corporate policies regarding security, documentation, audit, and change control processes.
This individual will collaborate with a team of US and India engineers maintaining the availability and performance of the production systems.
Position Responsibilities and Expected Outcomes:
• Drive adoption of core tooling and align to ITIL services
• Execute incident, problem, change, and release management across a wide range of applications and technologies
• Drive remediation activities, run incident bridges, and provide status on active issues
• Drive root cause identification and preventative actions
• Effectively multi-task across a wide range of activities
• Communicate effectively (both verbal and written) across multiple teams
• Work with vendors and vendor products to troubleshoot issues
• Identify gaps and single points of failure in current technology process or design
• Create, Update and maintain all aspects application specific troubleshooting documentations and runbooks along with training/knowledge transfer to other team members
• Create, Update and maintain all aspects of application specific build/configuration documentation along with training/knowledge transfer to other team members
• Drive identification and development of automation for repetitive tasks
• Ensure quality, security and compliance requirements are met for supported area
• Execute daily maintenance tasks and proactive review of the production environment
• Work incident, problem, and request ticket queues to ensure all tickets are completed on time and to satisfaction of requester
Will require some off hour support and on-call rotation for system changes and issue investigation and coordination with offshore
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