Salesforce Solution Architect

Role- Salesforce Life Sciences Solution Architect

Location - Durham, NC

Role Overview

Seeking a Salesforce Solution Architect to design and govern the end-to-end architecture for Labcorp s Patient Central CRM on Salesforce Life Sciences Cloud supporting Decentralized Clinical Trials (DCT). This role ensures scalable, secure, compliant solutions across study setup, conduct, and patient engagement workflows.

Key Responsibilities

• Architect scalable, secure CRM solutions on Salesforce Life Sciences Cloud aligned with enterprise and security standards.
• Define end-to-end architecture for patient engagement, scheduling, consent, notifications, and kit workflows.
• Design integrations with systems such as CTMS, KPS, Cisco CTI, and other enterprise platforms.
• Lead data modeling, ingestion architecture, and API integration strategies.
• Govern platform standards, best practices, and architectural compliance.
• Collaborate with architects, developers, business teams, and stakeholders.
• Ensure solutions meet HIPAA/GDPR compliance and are future-ready for AI enhancements.

Required Skills

• Strong Salesforce expertise: Life Sciences Cloud, Health Cloud, Service Cloud, Data Cloud, CTI integrations.
• Experience designing enterprise-scale CRM architectures in regulated environments.
• Strong knowledge of ERD modeling, API architecture, and large-scale data integration.
• Domain expertise in clinical trials, DCT workflows, consent, patient engagement, and study operations.
• Solid understanding of data privacy, audit trails, and role-based access controls.
• Excellent communication and leadership skills.