Technical Support Analyst

Technical Support Analyst - Boston - $60-80k + Bonus

A well-established private equity firm is looking for a Technical Support Analyst.

This is a hands-on IT support role supporting a highly polished, professional internal user base. You'll join a small IT team and deliver white glove, concierge level support in a collaborative, stable environment.

Location: Boston, MA
Schedule: On-site 5 days/week

Your background

• Experience providing Tier 1 / Tier 2 IT support in a professional environment


• Strong written and verbal communication skills; polished and articulate


• Comfortable supporting senior stakeholders and managing partners


• Experience with Microsoft 365 and Windows 11


• Exposure to Active Directory / Entra ID (permissions, security groups)


• Experience supporting hardware, software, iOS, and PC environments


• Customer-service oriented, proactive, and eager to learn


• Open to recent grads or career shifters

The work you'll be doing

• Delivering white glove, concierge level IT support to internal users


• Handling Tier 1 and Tier 2 help desk requests


• Onboarding and offboarding employees


• Installing, configuring, and upgrading software and systems


• Supporting Windows and Mac environments, hardware, and mobile devices


• Coordinating and installing workstation setups


• Managing Active Directory / Entra ID permissions and security groups


• Maintaining the IT stock room and inventory


• Partnering with a small IT team (10 total, 3 in support) and reporting into the Director of IT

In exchange for your hard work you'll receive

• Salary: $60-80k base + 20% bonus


• Profit sharing: 7.5%-15% (401k or cash if maxed)


• 401k match: up to $6k


• 100% employer paid medical, dental, and vision for employee and family


• PTO: 17 vacation days + 10 sick days (rollover available)


• Daily lunch provided


• Carrot Fertility benefits, including on-site anonymous care


• IAP co-investment program with long-term upside


• Tuition reimbursement and external professional development budget


• A stable, people-first culture with exceptionally high retention

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future