Executive Desktop Support

About the Role
We're seeking a high-judgment, customer-obsessed Executive IT Support Specialist to provide white-glove end-user support for senior leaders. You will own executive endpoints (laptops, desktops, tablets, and mobile devices), resolve complex issues with urgency, coordinate with networking and vendor partners, and communicate patching/service updates to minimize disruption. This role is hands-on, fast-moving, and requires exceptional discretion, communication, and follow-through.
What You'll Do
Provide in-person and remote "VIP" support for executive hardware platforms (PCs, tablets, mobile phones), IP telephony (IPT), video conferencing systems, and specialized peripherals (e.g., financial terminals).
Troubleshoot and repair Windows-based devices; perform OS/application installs, upgrades, imaging, and configuration on company-designated hardware (laptops, desktops, tablets).
Support executive mobile devices across iOS/iPadOS and Android (setup, enrollment, security, mail/calendars, collaboration tools, MDM).
Complete new workstation setups, including IPT/softphone enablement and video conferencing readiness (room systems and personal endpoints).
Coordinate, communicate, and execute service updates/patches for executive users; provide clear pre- and post-change messaging to ensure minimal business disruption.
Develop and maintain system administration documentation, knowledge base articles, test procedures, and test outcomes for repeatable, high-quality support.
Diagnose and resolve issues spanning endpoint, conferencing/AV, IPT/voice, network access, and authentication-escalating to network teams and third-party vendors when appropriate.
Deliver timely advice and assistance to internal stakeholders and external partners with a strong focus on service excellence and professionalism.
Support enterprise networking initiatives collaboratively with corporate network teams and approved vendors as required.
Uphold strict confidentiality and handle sensitive executive information and data/IM processes with the highest integrity.
Provide on-site coverage across campus or office locations to support designated executives; respond rapidly to urgent requests and outages.
Contribute to cross-functional IT projects across towers (endpoint, collaboration, voice/UC, network, identity/security) and drive standardized processes that improve quality and consistency.
Minimum Qualifications (Must-Haves)
3-5+ years of end-user/desktop support experience, including direct "VIP" or executive support.
Strong proficiency with Microsoft Windows (10/11): troubleshooting, imaging, drivers, policy/application conflicts, performance tuning.
Hands-on experience with iOS/iPadOS and Android device setup, support, and MDM enrollment.
Familiarity with IP telephony (IPT/softphones) and enterprise video conferencing platforms (e.g., Microsoft Teams Rooms, Zoom, or similar).
Excellent written and verbal communication, with the ability to translate technical details into clear, executive-friendly updates.
Proven ability to prioritize, operate under pressure, manage competing deadlines, and deliver high-quality outcomes with minimal supervision.
Demonstrated commitment to confidentiality, accuracy, and attention to detail.
Preferred Qualifications
Experience with Microsoft 365 ecosystem (Outlook/Exchange, Teams, OneDrive), endpoint management (e.g., Intune, Configuration Manager), and identity/access (Entra ID/Azure AD).
Knowledge of networking fundamentals (DNS/DHCP/VPN/Wi-Fi) and collaboration with network engineering and vendor partners.
Familiarity with ITSM tools (e.g., ServiceNow, Jira) and knowledge management practices.
Industry certifications a plus (e.g., CompTIA A+/Network+, Microsoft Certified, ITIL).
Experience supporting room-based AV systems and executive conference spaces.
Success Indicators (First 90 Days)
Consistent, first-contact resolution for common executive issues; rapid restoration for urgent incidents.
Zero uncommunicated service interruptions; clear, concise patch/update notices with positive executive feedback.
Up-to-date documentation and knowledge base articles that reduce repeat incidents and handoff time.
Strong partnerships with networking and vendor teams; efficient escalations with measurable time-to-resolve improvements.
Schedule & Working Conditions
On-site presence for executive meetings, events, and room support; hybrid flexibility where appropriate.
Occasional after-hours or weekend support for priority incidents, maintenance windows, or travel needs.
Ability to move between campus buildings/locations and handle light equipment transport (e.g., laptops, peripherals, small AV gear
Job Type & Location
This is a Contract to Hire position based out of Norwalk, CT.
Pay and Benefits
The pay range for this position is $50.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwalk,CT.
Application Deadline
This position is anticipated to close on Feb 28, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.