Application Support - L3
InterSec Inc.
Dice Job Match Score™
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Job Details
Skills
- L2 Support
- Java
- Python
- SQL
Summary
- Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
- Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLA's for each reported issue.
- Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix basis severity and resolution time.
- Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
- Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
- Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken
- B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Experience with Linux/Unix
- Experience with SQL
- Experience/Strong knowledge of -Java, Python,Shell
- Willing to work in rotational shifts.
- 24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime
Skills | Experience in Years |
L3 Support | |
Java Development | |
Python Scripting | |
SQL | |
Linux/Unix |
- Dice Id: 91120868
- Position Id: 9128143
- Posted 1 hour ago
Company Info
About InterSec Inc.
Founded in 2013, as one of the boutique cybersecurity providers, InterSec, Inc. employs continuous cyber innovation, sophisticated tradecraft, and top talent to deliver results. Our diverse clients span Commercial, State, and Federal agencies. Our deep cyber and industry expertise is earned through hands-on experience, from Cybersecurity Program setup to Operational Security. In a time where the profound impact of information technology is almost impossible to comprehend, we are cognizant of ever-increasing cybersecurity risks of the connected world and is equipped with the required expertise to provide a full range of cybersecurity services including program management, governance, cybersecurity, and risk management to its Federal, State, and Commercial customers. Our cyber security services meet mission critical objectives in a secure and compliant manner.
