ServiceNow Platform Architect (HRSD & ITSM)

Role Descriptions:

• We are looking for a senior ServiceNow Platform Architect to own the platform end-to-end, drive architectural strategy, and deliver scalable, secure, and business-aligned solutions.
• This role requires deep expertise in HRSD, ITSM, portal technologies, and integrations, along with strong stakeholder engagement at leadership levels.

Key Responsibilities:

• Platform Ownership: Own the ServiceNow platform strategy, architecture, governance, and roadmap.
• Solution Architecture: Lead architecture across HRSD and ITSM, including Employee Center / Service Portal / UI Builder.
• Integration Leadership: Design and govern enterprise integrations (REST/SOAP, IntegrationHub, MID Server).
• Stakeholder Engagement: Act as a trusted advisor to business leaders and CXOs.
• Governance & Quality: Define standards, best practices, and ensure performance and security.
• Team Leadership: Mentor architects and developers; drive technical excellence.

Core Expertise:

• ITSM (Incident, Problem, Change, Request)
• HRSD (Case Management, Lifecycle Events, Employee Center)
• Service Portal / UI Builder
• CMDB, CSDM
• Flow Designer, JavaScript scripting, ACLs, performance tuning
• Integration: REST/SOAP APIs, IntegrationHub, MID Server, SSO, LDAP, OAuth

Mandatory Certifications:

• CTA (Certified Technical Architect) - MUST HAVE
• CIS-HRSD (Certified Implementation Specialist - HRSD) - MUST HAVE
• Leadership Expectations
• Proven end-to-end platform ownership
• Strong enterprise architecture mindset
• Excellent communication and stakeholder management
• Ability to drive strategic decisions and roadmap planning
• Success Measures
• Scalable and stable platform architecture
• High stakeholder satisfaction
• Strong governance with minimal technical debt
• Successful delivery of HRSD & ITSM transformations