Overview
On Site
Full Time
Skills
Securities
Pivotal
Leadership
Continuous Improvement
Scalability
KPI
Operational Excellence
Customer Relationship Management (CRM)
Regulatory Compliance
Internal Control
Operations Management
Data Management
Financial Services
AML
Know Your Customer
OFAC
Business Analysis
Management
Communication
Data Analysis
SQL
Microsoft Excel
Microsoft Power BI
Onboarding
Risk Management
Data Governance
Finance
Accountability
Collaboration
Talent Management
Analytical Skill
Conflict Resolution
Problem Solving
Attention To Detail
Job Details
Job Description
We are seeking a dynamic and proactive leader to join Cantor Fitzgerald Securities as the Head of Client Management & Business Execution for the Americas region. This role is pivotal in ensuring a seamless and compliant client onboarding process while driving operational excellence and strategic alignment with global business objectives. The ideal candidate will possess a unique blend of leadership, operational expertise, and a deep understanding of financial regulations and data governance.
Responsibilities
Qualifications
We are seeking a dynamic and proactive leader to join Cantor Fitzgerald Securities as the Head of Client Management & Business Execution for the Americas region. This role is pivotal in ensuring a seamless and compliant client onboarding process while driving operational excellence and strategic alignment with global business objectives. The ideal candidate will possess a unique blend of leadership, operational expertise, and a deep understanding of financial regulations and data governance.
Responsibilities
- Lead and manage client onboarding and account setup for the Americas, ensuring adherence to policies and regulations.
- Drive continuous improvement initiatives to enhance efficiency and scalability in client management operations.
- Implement automation and best practices to minimize errors and turnaround times.
- Establish and monitor KPIs and SLAs for operational excellence and accountability.
- Maintain robust risk management frameworks across all client management processes.
- Oversee CDD and KYC processes in line with U.S. and international regulations.
- Partner with Compliance to interpret and implement regulatory changes effectively.
- Support the development and enforcement of compliance procedures and internal controls.
- Recruit, train, and lead a high-performing team of client onboarding professionals.
- Present impactful updates to senior executives and represent the region in global forums.
Qualifications
- Minimum 10 years of experience in client onboarding, operations management, or client data management in financial services or a regulated institution.
- Strong knowledge of U.S. financial regulations, including AML, KYC, OFAC, and BSA frameworks.
- Proven ability to lead high-performing teams and manage large-scale operational initiatives.
- Excellent written and verbal communication skills for senior executive interactions.
- Proficiency in data analysis tools (SQL, Excel, Power BI) and client onboarding platforms.
- Strategic thinker with a track record of driving automation, efficiency, and risk mitigation.
- Deep expertise in data governance, financial regulations, and cross-functional collaboration.
- Ability to foster a culture of accountability, collaboration, and continuous learning.
- Experience in developing structured team goals and talent development plans.
- Strong analytical, organizational, and problem-solving skills with attention to detail.
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