VP, Head of Client Management - Americas

Job Description

We are seeking a dynamic and proactive leader to join Cantor Fitzgerald Securities as the Head of Client Management & Business Execution for the Americas region. This role is pivotal in ensuring a seamless and compliant client onboarding process while driving operational excellence and strategic alignment with global business objectives. The ideal candidate will possess a unique blend of leadership, operational expertise, and a deep understanding of financial regulations and data governance.

Responsibilities

• Lead and manage client onboarding and account setup for the Americas, ensuring adherence to policies and regulations.
• Drive continuous improvement initiatives to enhance efficiency and scalability in client management operations.
• Implement automation and best practices to minimize errors and turnaround times.
• Establish and monitor KPIs and SLAs for operational excellence and accountability.
• Maintain robust risk management frameworks across all client management processes.
• Oversee CDD and KYC processes in line with U.S. and international regulations.
• Partner with Compliance to interpret and implement regulatory changes effectively.
• Support the development and enforcement of compliance procedures and internal controls.
• Recruit, train, and lead a high-performing team of client onboarding professionals.
• Present impactful updates to senior executives and represent the region in global forums.

Qualifications

• Minimum 10 years of experience in client onboarding, operations management, or client data management in financial services or a regulated institution.
• Strong knowledge of U.S. financial regulations, including AML, KYC, OFAC, and BSA frameworks.
• Proven ability to lead high-performing teams and manage large-scale operational initiatives.
• Excellent written and verbal communication skills for senior executive interactions.
• Proficiency in data analysis tools (SQL, Excel, Power BI) and client onboarding platforms.
• Strategic thinker with a track record of driving automation, efficiency, and risk mitigation.
• Deep expertise in data governance, financial regulations, and cross-functional collaboration.
• Ability to foster a culture of accountability, collaboration, and continuous learning.
• Experience in developing structured team goals and talent development plans.
• Strong analytical, organizational, and problem-solving skills with attention to detail.