REMOTE - Systems Sr Administrator - Windows/Active Directory

Hello

Sr Systems Administrator
REMOTE
1 Year

Key Qualifications
*University degree or equivalent education and experience
* Minimum of 8 years domain experience
* Expertise in a large server environment (i.e. Windows, Unix, Linux, Mainframe) Recommended Certifications: VDI - CCA (Citrix), Windows - VMware (VCP) MCSE Cloud platform AWS Cloud Practitioner Associate

Key Responsibilities
*Responsible for supporting the functionality and efficiency of one or more operating systems.
* Lead teams in the delivery of second and/or third level remote hardware and software/OS support services to clients to resolve product use and multi-product/platform problems and questions relating to enterprise systems, networks and application software, as well as desktop applications.
* Perform remote installation of applications to users and servers.
* Responsible for user administration, monitoring of servers, and monitoring antivirus updates.
* Perform daily checks on servers, analyze logs.
* Conduct performance tuning of servers.
* Conduct incident investigation. Conduct detailed troubleshooting of incidents and upgradation and provide technical solutions to a wide range of difficult problems.
* Resolve well defined incidents using documented procedures.
* Review change requests, execute complex changes, and prepare and execute changes per implementation plans.
* Perform root cause analysis for server crashes.
* Recommend corrections in current client environment.
* Coordinate critical customer issues as well as new product and/or system implementations.
* Relay alerts and situation status information to both client and Client management.
* Provide referrals and/or dispatches to other service providers to ensure that the client s service level and technical requirements are met.
* Prepare, approve, and coordinate the implementation of technical documentation and ensure that technical and customer documentation is current and complete.
* Suggest, develop and conduct user training, technical training and orientation.
* Initiate process improvements for internal and external customers.
* Lead teams on defined projects.
* Identify and perform a variety of independent analysis and problem resolution assignments.
* Define approaches and provide extensive business and/or technical expertise to attain objectives.
* Interact with clients in person or telephone.

Thanks&Regards
Srikanth Dhaggupati
Ext 8977