Title: Product Enablement Analyst
Location: Remote
Duration: 6 Months with possible extension
Interview process: Phone, Onsite panel
Job Summary:
We are seeking a Product Enablement Analyst to support training, onboarding, communication, and user adoption for an internal AI-enabled product called ACRO (Aggregate Customer Relationship Automation). The platform uses Salesforce customer relationship data and AI model training to help frontline bankers identify and manage sales relationships. This role will help onboard approximately 1,500 2,000 bankers across multiple states, explain how the product works, and show users how it can improve their day-to-day workflows.
The Product Enablement Analyst will become a subject matter expert on ACRO and lead small-group training sessions, develop user guides and instructional materials, gather feedback, and refine the training approach based on user needs. Training groups will typically include five to 15 bankers, and the analyst will help users build confidence using the platform while following appropriate customer data practices. The role requires someone who can learn technology quickly, communicate clearly with users at different technical skill levels, and encourage adoption by demonstrating the product's value rather than relying on strict usage requirements.
The ideal candidate is patient, organized, and comfortable answering questions, presenting information, and working with business and technical stakeholders. They should be able to develop and improve training content, analyze user feedback, and communicate recommendations to stakeholders, including senior leaders. Banking or frontline banking experience and familiarity with Salesforce are beneficial but not required. Prior experience with ACRO is not necessary, as product training will be provided. The initial engagement is expected to last six months, with the possibility of an extension.
Required Skills:
- Strong verbal and written communication skills, including professional business writing and presentations
- Ability to learn new software, tools, and business processes quickly
- Experience developing training materials, user guides, FAQs, and instructional content
- Experience delivering training, onboarding, user enablement, or similar educational support
- Ability to explain technical products and their business value to users with different levels of technical experience
- Strong patience and customer service skills when responding to repeated questions and user concerns
- Ability to gather, organize, and analyze user feedback to improve training and adoption
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Ability to facilitate training sessions, workshops, meetings, and stakeholder discussions
- Basic understanding of AI concepts, such as model training, or the ability to learn and explain them
BonSoft Skills:
- Banking or frontline banking experience
- Familiarity with Salesforce or customer relationship management platforms
- Experience supporting software implementations, product launches, or enterprise technology platforms
- Experience with change management, user adoption, or business readiness
- Experience designing, distributing, and analyzing surveys
- Experience gathering business requirements and translating feedback into recommendations
- Familiarity with Agile methodologies and product delivery processes
- Experience working with cross-functional business, operations, and technology teams
- Ability to influence adoption through clear communication, patience, and relationship building
- Comfort adapting training approaches based on feedback from different user groups
