Salesforce & Agentforce Technology Analyst - New York, NY (Hybrid Onsite)

Role: Salesforce & Agentforce Technology Analyst

Locations: New York, NY (Hybrid Onsite)

Duration: 12+ Months Contract

F2F Interview Highly Preferred For Local Candidates

Note: Candidate needs to be in the office 3-4 Days every week. Local or candidates from adjacent states only.

Summary:

• Support RM Central for Private Advisor Services by translating business needs into technical deliverables coordinating releases and ensuring operational stability

Key Responsibilities:

• Elicit and document requirements process flows and user stories for RM Central.
• Partner with Salesforce developers and QA to drive solution delivery and testing readiness.
• Monitor production triage incidents and coordinate root-cause analysis and fixes.
• Maintain knowledge artifacts SOPs and configuration documentation.
• Support release planning change management and stakeholder communications.

Required Skills Experience:

• 5+ years in technology business analysis roles.
• Working knowledge of Salesforce and RM Central workflows.
• Strong analytical mindset with excellent communication and coordination.
• Insurance financial services experience preferred familiarity with compliance.