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Desktop Engineer

Scottsdale, AZ, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

On-site

$60,000 - 650000/yr

SM Global IT LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

Computer Hardware
IT Operations
IT Service Management
Network
Technical Support
Virtual Private Network
Microsoft Windows
ServiceNow
Laptop
Conflict Resolution
network troubleshooting

Summary

🚀 Hiring: Desktop Engineer

We are looking for a skilled Desktop Engineer with strong hands-on experience in Windows & Mac environments to support end-user systems and ensure seamless IT operations.

🔹 Key Responsibilities

✔ Diagnose & troubleshoot hardware, software, and network issues
✔ Provide hands-on support for PCs, laptops, and peripherals
✔ Troubleshoot VPN, wireless, and network issues (Zscaler)
✔ Manage assets and tickets using ServiceNow (SNOW)
✔ Ensure timely resolution and escalate issues when needed
✔ Maintain documentation, reports, and knowledge base articles
✔ Support multiple users while ensuring high customer satisfaction

🔹 Required Skills

6–8 years of Desktop / IT Support experience
Strong expertise in Windows & Mac environments
Experience with ServiceNow or ITSM tools
Solid understanding of network troubleshooting (VPN, Wi-Fi)
Excellent communication & problem-solving skills

🔹 What We’re Looking For

Strong customer support mindset
Ability to handle multiple issues efficiently
Self-driven and adaptable in a fast-paced environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172863
Position Id: 8943576
Posted 1 day ago

Company Info

About SM Global IT LLC

SM Global IT is a trusted global partner in technology services and talent solutions, helping businesses adapt, transform, and thrive in the digital age.
We specialize in empowering organizations to modernize their IT landscape, optimize performance, and drive innovation through strategic consulting and cutting-edge solutions. From cloud transformation, AI, and data analytics to enterprise applications and IT infrastructure, we deliver scalable services that simplify complexity, reduce costs, and accelerate growth.

Our strength lies not only in delivering technology solutions but also in connecting businesses with world-class tech talent. Acting as an extension of your team, we bring deep domain expertise, agility, and measurable results that align with your long-term goals.

With a global presence and a commitment to excellence, SM Global IT is your partner for sustainable growth, digital transformation, and future-ready innovation.

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