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Technical Project Manager Planisware

Santa Clara, CA, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

Depends on Experience

Fitment

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Job Details

Skills

Summary

Technical Project Manager Planisware
Direct-Hire / Full-Time – REMOTE
Salary – Market- Negotiable for right match

We are hiring Project Managers Planisware to provide operational support for Planisware across Pharmaceutical Research & Development. Responsible for ensuring reliable system operations, high-quality data management, user support, reporting, training while driving adoption through change management and release enablement. Working closely with business and technical teams, support governance, planning processes, and cross-functional portfolio execution across global program/project Management, Clinical Ops, Regulatory, Real-World Evidence, and Pharmaceutical Development & Manufacturing.

Skills & Experience

Planisware Administration & Operational Support – Day-to-day Planisware support, user administration, issue resolution, and ticket management; User access management, troubleshooting, escalation coordination, Data maintenance, reporting support, and system monitoring
Stakeholder & User Support – End-user support across Global Program Management, Clinical Operations, Regulatory, RWE, and Pharmaceutical Development & Manufacturing; Strong communication and stakeholder management; Office hours facilitation and user query resolution
Training & Change Management – Development and delivery of user training materials; User onboarding and adoption programs; Change management and communication planning; Documentation of best practices and SOPs; Release & UAT Support
User Acceptance Testing (UAT) – Release coordination and deployment readiness; Change control and release communication; Validation of new functionality and business readiness
Reporting & Governance – Report generation and dashboard support; Portfolio and planning data management; Governance meeting support and documentation; Data quality monitoring and compliance
Process Improvement – Continuous process optimization; Operational excellence; Cross-functional collaboration; Root cause analysis and issue resolution
Secondary Skills / Good to have –– Microsoft Excel, Power BI, and reporting skills; Project coordination and organizational skills; Documentation and SOP creation; ServiceNow, Jira, or similar ticketing tools; Training and knowledge sharing; Analytical problem-solving and continuous improvement; Understanding of Pharmaceutical R&D processes

Job / Role Description

Provide day-to-day operational support for the Planisware platform; Manage user access, incident resolution, and support requests within agreed SLAs
Maintain portfolio data integrity and support business reporting requirements; Conduct user training, onboarding sessions, and office hours
Able to independently handle all Planisware Operational Support PM; Provides regular updates, proactive and due diligent to carry out responsibilities
Develop, maintain training documentation, user guides, and knowledge articles; Support system releases, User Acceptance Testing (UAT), and change management activities
Coordinate with business and IT teams to ensure successful implementation of enhancements; Support governance meetings, planning cycles, and portfolio review processes
Monitor platform usage and promote best practices for data quality and system adoption; Identify opportunities for process improvements and operational efficiencies
Communicate effectively with internal and customer stakeholders; Strong interpersonal skills to build and maintain productive relationships with team members
Problem-Solving and Analytical Thinking; Capability to troubleshoot and resolve issues efficiently; Experience in Agile/Scrum with exposure to tools - Jira/Azure DevOps

Expected Outcome / What Success Looks Like

Deliver reliable and timely operational support for Planisware with high user satisfaction; Ensure accurate, complete, and high-quality portfolio and reporting data
Improve user adoption through effective training, documentation, and ongoing support; Successfully support system releases with minimal business disruption
Maintain governance processes and enable consistent portfolio planning across functions; Reduce issue resolution time through proactive support and efficient escalation management
Drive continuous improvements in operational processes and platform usability; Foster strong collaboration between business stakeholders and technical teams
Ensure scalable, standardized support processes across Global Program Management and R&D organizations

Contribute to improved portfolio visibility, planning accuracy, and execution efficiency across the enterprise

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117909
Position Id: 26-15036
Posted 9 hours ago

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