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Customer Relationship Management (CRM) Functional Lead

Harrisburg, PA, US • Posted 2 days ago • Updated 2 days ago

Contract Corp To Corp

Contract Independent

Contract W2

12 Months

No Travel Required

On-site

$60 - $70/hr

S Linx LLC

Fitment

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Job Details

Skills

Customer Engagement
Customer Relationship Management (CRM)
Customer Service
Data Mapping
Data Migration
Dynamics
EXT
End-user Training
Functional Management
IT Service Management
ITIL
Interactive Voice Response
Microsoft Dynamics
Profit And Loss
Recruiting
Requirements Elicitation
SAP ERP
SQL
Software Design
Training

Summary

Please do share the resume to Phn: Ext 204

Hiring: CRM Functional Lead – Dynamics 365 CE
Location: Pennsylvania - *Need locals or near by states*
Duration: Long-Term Contract

Key Requirements:
7+ years of experience with Microsoft Dynamics 365 CE (Customer Service Module).
Strong experience in Business Analysis, Requirements Gathering, and Functional Solution Design.
Hands-on experience with Data Migration, Data Mapping, and SQL.
Experience integrating Dynamics 365 CE with SAP/ERP systems, Contact Center applications, IVR, and Customer Portals.
Ability to lead workshops, support user adoption, training, and change management activities.
Experience with large-scale CRM implementations and complex integrations.
Preferred:
Dynamics 365 Certifications (MB-230, MB-910, PL-200, PL-600).
Experience in Transportation/Tolling industry.
Knowledge of ITIL/ITSM practices.
Skills:
Dynamics 365 CE | Customer Service Module | CRM Functional Consulting | Business Analysis | Data Migration | SQL | SAP/ERP Integration | User Training | Change Management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91159683
Position Id: 8999076
Posted 2 days ago

Company Info

About S Linx LLC

At S Linx, we understand that hiring the right IT professionals is crucial to the success of any business. That's why we take a personalized and consultative approach to IT staffing and recruitment. We work closely with our clients to understand their IT staffing needs, identify the skills and qualifications required for the role, and source and select the best-fit candidates.

Our team of IT staffing experts has extensive experience in the IT industry, with a deep understanding of the latest trends, technologies, and skills required for various IT roles. We use our expertise and advanced digital tools to identify and attract top IT talent, assess their technical and soft skills, and provide our clients with detailed candidate profiles and insights.

We believe in building long-term relationships with our clients and candidates, based on trust, transparency, and professionalism. We provide ongoing support and guidance to our clients and candidates throughout the recruitment and onboarding process, and beyond. Our goal is to help our clients build high-performing IT teams that drive innovation, productivity, and growth.

In addition to our IT staffing and recruitment services, we also provide IT consulting services to help businesses with their IT strategy, technology adoption, and digital transformation. Our IT consultants have extensive industry experience and can provide valuable insights and recommendations to help businesses stay ahead of the curve.

At S Linx, we are committed to excellence in everything we do. We take pride in our reputation for quality, reliability, and professionalism, and we are dedicated to providing exceptional service to our clients and candidates. Contact us today to learn more about our IT staffing and recruitment services and how we can help your business succeed in the digital age.

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Venu Madhavi Sesetti

Recruiter @ S Linx LLC

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