Desktop Engineer L1

Concord, NC, US • Posted 10 hours ago • Updated 10 hours ago
Full Time
On-site
Fitment

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Job Details

Skills

  • Physical Layer
  • SAP BASIS
  • Videoconferencing
  • iPad
  • Android
  • SLA
  • Management
  • Backup
  • Customer Facing
  • Professional Services
  • Organized
  • Microsoft Operating Systems
  • Microsoft Windows 7
  • iPhone
  • Computer Hardware
  • Microsoft SCCM
  • Cabling
  • English
  • CompTIA
  • Network+
  • Microsoft
  • Microsoft Certified Professional
  • Technical Support
  • Break/Fix
  • Computer Networking
  • Microsoft Windows
  • OS X
  • Hardware Troubleshooting
  • Laptop
  • Printers
  • Mobile Devices
  • Service Desk
  • Incident Management
  • Network
  • Software Installation
  • ITIL
  • IMAC

Summary

Key Responsibilities:
  • Provide on-site and desk-side support services to end users.
  • Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
  • Complete incidents and requests within SLA in a pressurized environment.
  • Build, configure and troubleshoot Install "Gold" image on customer PC and laptop applications and hardware components.
  • Ensure tickets are updated on a daily basis.
  • Support meeting room environments and video conferencing.
  • Support printers, scanners, and other peripherals.
  • Support mobile devices, such as iPads, iPhones, and Android devices.
  • End-User Data backup and restoration when required in the course of a service incident.
  • Smart hands support for data center equipment as per required SLA (in specified locations)
  • As directed by CLIENT Tech support will assist in troubleshooting the data center devices
  • Replace defective components cards in data center equipment's as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
  • Import /Export tapes to the tape libraries as advised by CLIENT tech support.
Behavioral Skills Required:
  • The individual must have good customer-facing skills and be well presented.
  • Demonstrates independent and pro-active thinking
  • Builds effective relationships both within the team and across the business and Professional Services
  • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
  • Must be able to work alone and unsupervised, taking the initiative when necessary.
  • Must be organized and prioritize work appropriately.
  • Fully vaccinated techs

Technical Skills & Experience Required:
  • Must have experience of using a call logging system.
  • Must have good working knowledge of Windows 7/10 and related Office applications.
  • Support experience of MACs would be beneficial
  • Knowledge of mobile devices, in particular Androids and iPhones
  • Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
  • Familiarity with Microsoft SCCM.
  • Ability to replace defective parts, as identified by CLIENT.
  • Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable
  • Excellent communications are mandatory in English and Local language
Desired Educational Requirements:
  • Completion of CompTIA certifications-e.g.A+, Network+, etc
  • Completion (or near completion) of Microsoft certifications-e.g.MCP, MCITP, MCSE etc

Mandatory Skills

Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80183523
  • Position Id: 269b8175f2a55c97d06441a166a09302
  • Posted 10 hours ago
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