Northland Controls is seeking a well-qualified Application Engineer to support enterprise physical security systems for a key regional client in Rochester, NY. This role is responsible for providing technical support, system maintenance, and troubleshooting to ensure the reliable operation of access control, CCTV, and related security systems in alignment with Northland standards.
Key Responsibilities - Provide technical support and maintenance for regional access control, CCTV, and integrated security systems
- Program, test, commission, and support system installations and upgrades
- Support local alarm centers, biometric systems, and key management solutions
- Perform system health checks, preventative maintenance, and remote diagnostics
- Troubleshoot PACS, VMS, and related applications through helpdesk and ticketing systems
- Maintain workstation images and support peripheral devices
- Support system/network connectivity and perform basic LAN/WAN troubleshooting
- Ensure smooth transition of sites from installation to live monitoring
- Complete site sanity checks and support project handovers
- Create and maintain accurate system documentation and handover materials
- Contribute to system upgrades and continuous improvement initiatives
- Provide occasional after-hours support as required
Qualifications - Minimum 5+ years of experience in the security systems industry or equivalent role
- Strong experience with access control and CCTV systems, including installation, commissioning, and support
- Experience with PACS and VMS systems, including configuration and troubleshooting
- Experience with Windows operating systems and Microsoft Office Suite
- Basic knowledge of IT networking (LAN/WAN, cloud-based systems) preferred
- Experience with helpdesk systems and ticket/issue management
- Lenel certification preferred (Master Certification a plus)
- Experience with Milestone CCTV, biometrics (e.g., Alcatraz AI), and key management systems (e.g., Keywatcher, Traka) preferred
- Strong interpersonal and customer service skills
Skills & Competencies - Self-motivated with the ability to work independently and manage complex technical tasks
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-facing abilities
- Ability to manage multiple priorities and deadlines
- Strong attention to detail and organizational skills
- Collaborative mindset with the ability to work across teams
Education & Experience - Associate or Bachelor's degree in Information Technology or related field preferred
- 5+ years of experience in application engineering, technical support, or systems integration
- Experience supporting enterprise-level physical security systems
Work Environment - Embedded role within a client environment
- Combination of office-based work and hands-on technical support
Position Details - Full-time role
- Up to 20% regional travel required
- Occasional after-hours support may be required
Work AuthorizationCandidates must be authorized to work in the United States.
Why Northland ControlsJoin a global security integrator trusted by some of the world's largest organizations. At Northland, we value teamwork, accountability, integrity, and a "do whatever it takes" mindset-while still making room for fun along the way.
About Northland ControlsNorthland Controls is a global security integrator specializing in the design, installation, and management of enterprise-level physical security systems. We support some of the world's leading organizations across more than 70 countries, delivering high-quality solutions through our global team and network of service partners.
Equal Opportunity EmployerNorthland Controls is an equal opportunity employer. Discrimination of any kind is prohibited.
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