ServiceNow Architect

Servicenow Architect
Atlanta, GA

Position Overview
We are seeking a highly skilled ServiceNow Architect to design, implement, and optimize enterprise ServiceNow solutions that drive automation and data consistency across IT and business systems. This role combines strategic platform architecture with hands-on configuration and data modeling expertise to support their evolving digital transformation and ITSM modernization efforts.
The ideal candidate brings not only deep knowledge of ServiceNow modules but also practical experience in data modeling, common systems integrations, and end-to-end architecture across large-scale enterprise environments.

Key Responsibilities
Lead the design, configuration, and implementation of ServiceNow applications and custom solutions, focusing on ITSM, ITOM, CMDB, and Discovery modules.
Develop and maintain enterprise data models within ServiceNow, ensuring consistent relationships between configuration items (CIs), business services, and infrastructure assets.
Architect integrations between ServiceNow and (e.g., network operations, HR, finance, and asset management) using APIs, IntegrationHub, and data pipelines.
Create data mapping, normalization, and reconciliation strategies for CMDB and dependent systems.
Collaborate with solution owners to define data governance, lifecycle management, and schema design standards.
Provide hands-on leadership for ServiceNow development teams in scripting, workflow design, and data architecture best practices.
Partner with network, infrastructure, and cloud teams to ensure accurate data exchange between ServiceNow and systems like Cisco DNA, AWS, Azure, VMware, and other monitoring platforms.
Support data-driven automation initiatives, leveraging AI Ops, Predictive Intelligence, and event correlation tools.
Deliver architecture documentation, including system diagrams, data dictionaries, and integration models.
Ensure compliance with enterprise architecture, cybersecurity, and ISO/NIST standards.

Required Qualifications
8+ years of progressive IT experience with 5+ years designing ServiceNow enterprise architectures.
Strong hands-on experience with data modeling and configuration item (CI) relationship mapping within ServiceNow CMDB.
Proven success architecting and integrating ServiceNow with common enterprise systems (e.g., SAP, Oracle, Azure AD, Splunk, SolarWinds, or internal OSS/BSS platforms).
Expertise in ServiceNow scripting, Flow Designer, IntegrationHub, and API integrations (REST, SOAP, JSON).
Deep understanding of ITSM, ITOM, CMDB, Discovery, Event Management, and related data flows.
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS)certifications required.
Certified Technical Architect (CTA) or Certified Master Architect (CMA) preferred.
Demonstrated ability to translate business requirements into scalable technical solutions.
Excellent communication skills and ability to work across technical and business domains.

Preferred Skills
Knowledge of telecom systems data models, network inventory structures, and asset lifecycle management.
Experience implementing data federation and synchronization across multiple ServiceNow instances.
Familiarity with their technology stack or similar telecom IT ecosystems.
Experience in data quality, normalization, and schema validation tools.
Working knowledge of ITIL 4 frameworks, data governance, and automation design.

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