Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 6 Month(s)
No Travel Required
Skills
Active Directory
Authentication
Business Intelligence
Cloud Computing
Debugging
Identity Management
JavaScript
LDAP
Mechanical Engineering
Microsoft Exchange
Microsoft Office
MySQL
Network
Oracle
Product Support
Relational Databases
SOAP
SSO
Scripting
ServiceNow
Software Asset Management
Software Engineering
Technical Support
Telnet
Web Services
Wireless Communication
Job Details
Job Title: Technical Support Engineer Location: Sam Diego, CA Duration: 6+ Months
Overview:
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations - Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.
- Gain an understanding ofthe ServiceNow platform and allcore functionality.
- Analyze data with aview to isolate the potentialcause of the issue.
- Involve others toaccomplish personal and groupgoals.
- Skills: What you will need to be successful in this role:
- Knowledge on LDAP/ActiveDirectory, SSOor other authentication or user management systems
- Understanding of EmailTroubleshooting (e.g. Office 365, Exchange )
- Knowledge on WebServices (SOAP, REST)
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands on experience in anybi-directional, integration between two systems
- Some experience with Scripting languages: JavaScript preferred
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with the gathering and reading of various log files
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.