Senior ServiceNow Business Systems Analyst
Contract W2
Cognitive Minds LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- ITSM
- ServiceNow
- Business Systems Analyst
- BSA
- SAM Pro
- Now Assist
Summary
Job Title: Senior ServiceNow Business Systems Analyst
Location: San Jose, CA
Duration: Contract Position
About the Role
We are seeking a Senior ServiceNow Business Systems Analyst (BSA) with strong techno-functional expertise in the ServiceNow platform. The ideal candidate will combine strong Business Analysis skills with hands-on ServiceNow platform administration and implementation experience.
Candidates should have implementation experience with ITSM and SAM Pro. Experience with Now Assist and Employee Works is a plus.
Key Responsibilities
- Gather, analyse, and document business requirements and translate them into user stories, functional specifications, and process flows.
- Lead workshops and stakeholder discussions to identify process improvements and ServiceNow solutions.
- Support end-to-end ServiceNow implementations, including requirements, testing, deployment, and post-go-live support.
- Facilitate SIT, UAT, defect management, and production-readiness activities.
- Manage production support activities, including incident triage, defect resolution, root-cause analysis, and enhancement requests.
- Serve as the functional SME for ITSM and SAM processes and capabilities.
- Collaborate with developers, administrators, architects, and business teams to deliver scalable ServiceNow solutions.
- Support release planning, change management, and continuous improvement initiatives.
- Support and manage ServiceNow production environments, including incident triage, issue resolution, root-cause analysis, and enhancements.
- Support ServiceNow platform administration, including user/role management, email troubleshooting, data loads, upgrades, and ServiceNow Product Support cases.
Required Qualifications
- Bachelor's degree in information systems, Computer Science, Business Administration, or a related field.
- 5+ years of Business Systems Analyst experience.
- 3+ years of ServiceNow platform administration experience.
- Strong functional expertise in:
- ITSM: Incident, Problem, Change, Request, Knowledge, and Service Catalog
- Software Asset Management (SAM Pro)
- Strong techno-functional understanding of the ServiceNow platform, including:
- Business Rules
- Client Scripts
- UI Policies
- Basic scripting concepts
- Email notifications and inbound/outbound email processing
- Import Sets and Transform Maps
- Data loads
- REST/SOAP integrations
- Service Catalog items, workflows, and Flow Designer
- Data visualizations and dashboards
- User administration, role management, group management, and access governance
- Experience using the ServiceNow Support Portal, researching known issues, engaging ServiceNow Product Support, and managing support cases through resolution.
- Experience creating business requirements, user stories, process flows, functional specifications, and test scenarios.
- Strong knowledge of Agile/Scrum methodologies and SDLC.
- Excellent stakeholder management, communication, analytical, and problem-solving skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in ITSM and/or SAM.
- Experience with CMDB and HAM.
- Experience with Now Assist.
- Experience with Employee Works.
- Experience working in enterprise-scale ServiceNow environments.
- Experience supporting ServiceNow platform upgrades and release management.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91124183
- Position Id: 2026-90
- Posted 9 hours ago
Company Info
About Cognitive Minds LLC
We help companies succeed by connecting them with the right IT talent and technologies. With years of expertise in staffing, software development, and training, our mission is simple: to be the trusted partner that enables businesses to achieve their goals with confidence and efficiency.
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