Scope of Services

Perform requirements gathering necessary to design and build complex Public Safety & Emergency Management systems of enterprise monitoring system for related projects.

Manage the design of the Enterprise Monitoring Solution meeting Public Safety & Emergency Management needs related to monitoring and alerting requirements.

Develop and design VISIO or CAD type engineering drawings, bill of materials and technical specifications.

Plan and coordinate the design of system hardware and software for monitoring systems.

Manage validation of systems for functionality, performance, fault tolerance and operational readiness.

Coordinate technical specifications and bill of materials discussions.

Provide oversight of IT consultants and staff; manage vendor relationships.

Ensure adherence to PMO methodology and development standards.

Engage in PMO functions including budget monitoring, communication plans, and risk management.

Review project artifacts including requirements, UX design, architecture, testing and implementation documentation.

Manage training plans and future support needs.

Manage project closeout and knowledge transfer.

Support process improvement aligned with PMBOK and PSEM methodologies.

Report project status to senior management and stakeholders.

Support PMO functions including change requests, scheduling and reporting.

Address client concerns and manage risks and issues.

Manage special projects and initiatives.

Mandatory Skills and Experience

Bachelor’s degree from an accredited college.

Minimum 8 years of experience in Event Management and Public Safety Emergency Services.

Functional understanding of routing protocols and data delivery techniques.

Minimum 8 years overseeing medium to large scale projects.

Knowledge of Operations Management including Service Desk, Help Desk, and Datacenter.

Functional knowledge of Operating Systems, Databases, and IT Infrastructure.

Experience with IT Service Management and Enterprise Monitoring tools.

In-depth knowledge of Enterprise Monitoring tools for Service Automation, Assurance, and Support.

Experience as focal point for project management, financial, administrative, and technical issues.

Proficiency in MS Word, PowerPoint, Project, and Visio.

Project management experience including planning and scheduling with dependencies.

Strong technical leadership in large-scale enterprise environments for emergency services.

Desirable Skills and Experience

PMP Certification.

Experience managing third-party service providers.

Strong technical experience in large-scale enterprise environments for emergency services.