Position Description
We are seeking a
Senior IT Voice Engineer for our enterprise voice and network environment. This role will contribute as a team member for both
Cisco CUCM and
Microsoft Teams Voice, playing a critical role in our
active migration from Cisco to Microsoft Teams Voice.
The ideal candidate has deep hands-on experience, strong architectural skills, and a proven ability to lead complex voice migrations while maintaining operational stability.
Position Requirements
ResponsibilitiesVoice Architecture- Support the migration from Cisco CUCM to Microsoft Teams Voice.
- Design voice architecture, including Direct Routing, Calling Plans, and hybrid scenarios
- Provide expert-level support for Microsoft Teams Voice, Cisco CUCM, Unity Connection, CCX, gateways, and SIP integrations during transition
- Configure, manage, and optimize Session Border Controllers (SBCs)
- Develop and maintain dial plans, call routing, normalization rules, and number porting strategies
- Analyze and resolve complex call quality and signaling issues
Network & Infrastructure Engineering- Ensure enterprise network readiness for Teams Voice, including QoS, bandwidth planning, and latency optimization
- Support enterprise LAN/WAN environments with a focus on voice quality and QoS
- Configure and troubleshoot VLANs, QoS, routing, and switching
- Collaborate with network and security teams to ensure voice traffic reliability and security
- Monitor system performance and proactively address issues
Operations - Work closely with vendors, carriers, and Microsoft/Cisco support
- Establish operational standards, monitoring, and documentation
- Develop continuous improvement initiatives for voice and collaboration services
Required Qualifications- Strong hands-on experience with Microsoft Teams Voice, preferably Direct Routing
- Extensive experience supporting Cisco CUCM in large enterprise environments
- Deep understanding of SIP, VoIP, RTP, TLS, and telephony signaling
- Proven experience leading or architecting voice migration projects
- Strong networking fundamentals (QoS, VLANs, routing, switching)
- Advanced troubleshooting skills across voice and network layers
Preferred Qualifications- Direct experience leading Cisco CUCM to Microsoft Teams Voice migrations
- Experience with global or multi-site voice deployments
Soft Skills & Leadership Attributes- Strong technical leadership and decision-making skills
- Excellent written and verbal communication
- Ability to influence architecture and standards
- Comfortable working in complex, high-visibility initiatives
- Self-directed with strong ownership mentality
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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