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Job Title:Endpoint Engineering Analyst 2
Department:Health System Shared Services | Technology Deployment
Scope of PositionResponsible for providing advanced identification, remediation, and root cause analysis along with the communication of issues and needs pertaining to the End User Compute environment at the medical center. The End User Compute (EUC) Team which includes endpoints and mobile device technologies within BTS, is committed to assisting The Ohio State University Wexner Medical Center (OSUWMC) and its patients.
Position Summary- Responsible for the engineering, build, installation and configuration, operation, maintenance and support of the endpoint devices and systems to ensure stability, reliability and acceptable performance.
- Responsible for providing outstanding customer and engineering support at an advanced technical level for end user devices and systems which may include mobile devices, printers, USB peripheral equipment, network troubleshooting, performance monitoring and other related activities.
- Responsible for the continuing identification of opportunities to transition support tasks to first and second level support as appropriate.
- Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support.
- Responsibilities may also include addressing security issues, application packaging and the generation of support and/or customer documentation.
- Responsible for providing direction and guidance to junior engineers and administrators in the end user compute technologies.
Minimum QualificationsBachelor's degree or equivalent experience and 2 years of relevant experience.
Additional Information:Our Comprehensive Employee Benefits Include: - An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
- And much more!
Location:Ackerman Rd, 640 (2432)
Position Type:Regular
Scheduled Hours:40
Shift:First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
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