SENIOR INFRASTUCTURE TECHNICAL WRITER
Location: Alpharetta, GA/Phoenix, AZ/Omaha, NE (5 days a week onsite)
FTE
TOOLS / APPLICATIONS: Tools knowledge/experience, in order of priority:
MS Visio,Microsoft Word,HTML or XML online authoring application,Adobe Acrobat,SharePoint,MS Excel,MS PowerPoint
QUALIFICATIONS:
Ten years minimum experience producing technical documentation, preferably in the systems/hardware and data center infrastructure IT areas.
Working knowledge of infrastructure server farms, network communications protocols, firewall security, system/application monitoring, WAN/LAN configurations.
Strong Visio diagramming skills/experience.
Excellent written and verbal skills. Must be able to build a rapport with infrastructure engineers, working closely with them to produce comprehensive documentation that describes sophisticated distributed platforms for internal support staff consumers.
Excellent organizational and time management skills. Must be able to juggle multiple projects under tight deadlines while being flexible to accommodate shifting schedules.
Self-starter. Must be able to take projects and run with them with very little supervision. Must be analytical with a thirst for new technological knowledge. Proven track record of performing research and independent self-study as part of production of documentation deliverables.
Experience with running/hosting Teams meetings. Position requires hosting both large Teams meeting presentation-type sessions and smaller collaborative Teams meetings.
Knowledge/experience of documentation standards and processes with ability and willingness to collaborate with peers in the documentation team to develop and refine them.
Hands on experience working with ServiceNow Knowledge Base module a plus.
Four-year college degree, preferably in Computer Science or English.
Never miss an opportunity! Create an alert based on the job you applied for.
