Information Technology Specialists

Announcement

Details

Open Date
05/01/2026

Requisition Number
PRN44911B

Job Title
Information Technology Specialists

Working Title
Information Technology Specialists

Career Progression Track
P00

Track Level
P2 - Developing

FLSA Code
Computer Employee

Patient Sensitive Job Code?
No

Standard Hours per Week
40

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary

M-F 8AM-5PM

VP Area
President

Department
01560 - OFFICE OF SOFTWARE LICENSING

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
$55,000-$65,000

Close Date
05/31/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Information Technology Specialist II

The UIT Office of Software Licensing (OSL) negotiates, procures, and distributes software licenses to University of Utah students, faculty, and staff. The person in this position will be the initial point of contact for inquiries and service requests about OSL.

• Manages OSL website content and the online software store.
• Must be able to work independently and with a team and possess strong communication, coordination, and organizational skills.

General duties include writing and editing instruction materials, organizing electronic files and directories, information gathering and analysis, and assisting other staff.

About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Responsibilities

Duties include:
Answering licensing questions
Troubleshooting software license and installation issues
Using a content management system to maintain and publish content to the OSL website
Managing products and services in the online software store
Customer communications
Obtaining software installation files and license keys from vendors
Become familiar with software licensing terms and conditions.
Advise staff, students, and faculty regarding licensing policies and procedures to ensure awareness and compliance.
Advise staff, students, and faculty on software license renewals to ensure continued access.
Coordinate technical information with campus help desk staff.
Assist with maintaining department documentation.
Participate in team decisions for new software offerings.
Monitor processes and provide recommendations for improvement.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Information Technology Specialists, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

Demonstrated ability to work independently, analyze and make decisions related to program content.
Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the job summary and job responsibilities.
Customer service experience.
Technical troubleshooting experience.
Experience with Microsoft 365.
Strong organizational skills.
Effective communication skills.
Ability to work independently, setting agendas and goals, and working well in a team environment.
Ability to communicate (both orally, and in writing) effectively and appropriately.
Broad experience with IT service.
Experience with both MacOS and Windows

Type
Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

Online reports may be submitted at ;/strong>

;/strong> This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.