Salesforce CCM Consultant

Salesforce CCM Consultant

Location: Columbus, OH (Hybrid)

Duration: 6 Months Contract-to-Hire (C2H)

Rate: $72/hr on W2

Job Summary:

Seeking an experienced Salesforce professional with 7+ years of enterprise Salesforce delivery experience to lead and oversee Customer Contact Management (CCM) initiatives. The role involves driving end-to-end Salesforce solution delivery across Sales Cloud, Service Cloud, Marketing Cloud, Energy & Utilities Cloud, and Data Cloud while coordinating with third-party vendors and internal teams.

Key Responsibilities:

• Lead Salesforce solution design, configuration, customization, integration, and deployment activities.
• Oversee third-party development teams and ensure successful delivery of Salesforce solutions.
• Manage testing activities including Unit Testing, SIT, UAT, Regression, and Performance Testing.
• Drive Salesforce DevSecOps practices, CI/CD, security compliance, and code quality standards.
• Coordinate integrations with MuleSoft, APIs, SAP, IAM, and other enterprise platforms.
• Support deployments, cutovers, hypercare, user adoption, and knowledge transfer activities.
• Participate in program governance, risk management, status reporting, and issue resolution.

Required Skills:

• 7+ years of Salesforce implementation and solution delivery experience.
• Expertise in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud/Data 360, Lightning Platform, and Apex.
• Strong experience with MuleSoft, REST APIs, and enterprise integrations.
• Knowledge of Salesforce security models, DevSecOps, CI/CD, Jira, and qTest.
• Excellent stakeholder management and communication skills.

Preferred:

• Salesforce Certifications (Admin, Platform Developer, Sales Cloud Consultant, Technical Architect, etc.).
• Utilities/Energy industry experience.
• Experience with Salesforce Einstein AI, SAP integrations, data migration, and change management initiatives.