Service Desk Windows and Networking Administrator
Central Point Partners
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Job Details
Skills
- service desk
- windows
- networking administration
- desktop hardware
- desktop software
- industrial plant manufacturing
Summary
Industrial Plant/Manufacturing Company
Elmore, OH
Work onsite M-F
Needed ASAP
Contract to Hire
Must work on W2
No C2C
Service Desk Technician with Windows and Networking Administration
ABOUT THE OPPORTUNITY
Central Point Partners seeks a Help Desk Technician for a confidential manufacturing client. Join a small onsite IT team providing user support and hands-on infrastructure assistance across a large site.
SITE REQUIREMENTS
- Comfort working around chemicals in a manufacturing setting and following required shower-in/shower-out, security and safety protocols.
- Willingness to perform hands-on equipment support and drive a site golf cart between buildings.
RESPONSIBILITIES
- Independently diagnose device issues and guide non-technical users through troubleshooting by phone and in person, providing timely, professional customer service.
- Image PCs; install software and peripherals; maintain, repair and upgrade computers, phones, printers and other devices.
- Assist the infrastructure team with physical installation and troubleshooting of switches, access points, network cabling, servers, process PCs, shop-floor equipment and label printers.
- Provide first-level administration support for user accounts, passwords, file restores, storage and access rights.
- Monitor the support inbox and ticketing system, document progress, follow up with users through resolution and escalate unresolved incidents and requests.
- Meet ITSM incident response and resolution targets under service level agreements. Follow support procedures and complete ongoing training.
REQUIRED QUALIFICATIONS
- 2+ years of applied IT support or service desk experience, including customer support by phone.
- Knowledge of standard business desktop hardware and software, with PC or network administration experience.
- Strong verbal and written communication and professional troubleshooting skills.
- Ability to work independently and collaboratively, staying composed during surges in work.
- Education requirement: 5 years of IT support experience or an associate degree or college diploma in process.
- Must be able to pass a background check and drug screen. No sponsorship is available.
PREFERRED QUALIFICATIONS
- 3+ years of applied IT support or service desk experience; an undergraduate degree; Windows troubleshooting experience.
- Self-motivated and well organized, with strong prioritization skills and the ability to perform well under pressure.
- Dice Id: 90913413
- Position Id: 9135104
- Posted 6 days ago
Company Info
Central Point Partners' Mission is to provide exceptional IT Staffing Services, IT Products, and other IT Services that are cost effective assets to our clients. We promote the highest standards of quality, integrity and customer service
What can Central Point Partners offer you as an employer that you can't find anywhere else? A company with an excellent culture, family-like work environment that will enable you to produce your best work, accomplish personal and professional goals, and form strong bonds with colleagues and mentors. We believe that a motivated and inspired workforce is the first step to satisfying the demands of our customers. Before we can help clients and consultants succeed, we must ensure that our employees work in an environment that supports their professional and personal development.