IT Desktop Support Technician

Desktop Technician (Tier II) - Hybrid (Temporary Assignment)

Worksite: Saco, Maine
Workplace Type: Hybrid (3 days onsite)

Overview

We are seeking a Service Desk Technician (Tier II) for a temporary assignment supporting the IT environment at our Saco, Maine location. This role provides critical Tier II technical support, troubleshooting, and customer service to ensure business operations remain efficient and secure. This is a 2-3 month position covering for a team member taking leave, with planned overlap for training and knowledge transfer.

Responsibilities

The Service Desk Technician will be responsible for resolving escalated incidents, supporting end users, and maintaining reliable IT systems across the organization. Key responsibilities include:

• Troubleshooting and resolving end-user hardware, software, and networking issues to ensure optimal performance.
• Diagnosing and resolving Tier II-level system performance issues.
• Providing support for escalated tickets from Tier I technicians.
• Installing, configuring, and troubleshooting user systems including PCs, laptops, multifunction printers, tablets, smartphones, Windows OS, and software applications.
• Working with external vendors and consultants to resolve IT issues when necessary.
• Remediating malware, spyware, and virus infections on user systems.
• Diagnosing and resolving basic network connectivity issues.
• Supporting migration projects through testing and deployment efforts.
• Assisting with user onboarding and offboarding processes, including device setup and equipment return.
• Providing end-user training in technology best practices and security protocols.
• Maintaining strong adherence to cybersecurity principles and company policies.
• Traveling to remote sites as needed to provide onsite support.
• Participating in a standby or on-call rotation as required to meet deadlines or handle emergencies.
• Performing additional duties or special projects as assigned.

Qualifications

• Experience providing Tier I or Tier II desktop or service desk support.
• Strong customer service, communication, and problem-solving skills.
• Ability to troubleshoot hardware, software, and networking issues.
• Familiarity with Windows operating systems and common business applications.
• Willingness to learn, collaborate, and adapt to changing needs.
• Culture fit is important-seeking someone who is approachable, communicative, and driven to help others succeed.

Work Environment

The team consists of approximately 11 support professionals across several states, with one technician currently based in Maine. This temporary role is intended to provide coverage during that technician's upcoming leave, with opportunity for overlap to ensure proper onboarding and continuity of support.

Why This Role Is Open

This position is a temporary assignment to cover for a team member going on leave starting in May. The goal is to have someone start beforehand to allow sufficient time for onboarding and training.
Job Type & Location
This is a Contract position based out of Saco, ME.
Pay and Benefits
The pay range for this position is $22.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Saco,ME.
Application Deadline
This position is anticipated to close on Apr 9, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.