Salesforce Architect
VeridianTech
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Job Details
Skills
- DevOps
- Salesforce architect
- gensyscloud
- Batch Apex
- HLD
- lld
- salesforcedevelopment
- call logging
- omnichannel
- salesforceservicecloud
Summary
We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms.
The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components (LWC), enterprise integrations, DevOps, and contact center modernization initiatives.
Required Qualifications- 10+ years of Salesforce platform experience.
- 3+ years of Salesforce Architecture experience..
- Strong expertise in Salesforce Service Cloud implementations.
- Experience designing enterprise-scale CRM solutions.
- Excellent communication and stakeholder management skills.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Design scalable Salesforce enterprise solutions aligned with business objectives.
- Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
- Lead architecture reviews and technical governance.
- Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
- Establish Salesforce development standards and best practices.
- Perform architecture reviews, code reviews, and security assessments.
- Drive enterprise application modernization initiatives.
- Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
- Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
- Build reusable Lightning Components and enterprise frameworks.
- Implement complex business logic using:
- Flows
- Approval Processes
- Validation Rules
- Platform Events
- Optimize application performance while adhering to Salesforce governor limits.
- Design secure Salesforce data models, sharing rules, and security architectures.
- Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
- Design CTI integrations using Salesforce Open CTI.
- Implement:
- Screen Pop
- Click-to-Dial
- Automatic Call Distribution (ACD)
- Skill-Based Routing
- Intelligent Call Routing
- Agent Presence Synchronization
- Call Logging
- Interaction History
- Call Recording Integration
- Configure Omni-Channel routing between Salesforce and Genesys.
- Design omnichannel customer engagement solutions supporting:
- Voice
- Chat
- SMS
- Messaging Channels
- Integrate IVR workflows with Salesforce Service Cloud.
- Dice Id: 91120142
- Position Id: 2026-18337
- Posted 1 hour ago
Company Info
About VeridianTech
Veridian Tech Solutions Houston based Cloud Consulting and IT Services firm specializing in Enterprise Mobility, Information Management, and Cloud-based solutions.
Founded in 2013, Veridian Tech Solutions was created to address the growing need for technology that enables businesses to be mobile and flexible in managing their applications and employees. As the market began transitioning into the Digital Era, Veridian realized that companies needed specific skill sets of technology expertise to provide their customers with new tools and services, create better ways for their employees to do their jobs, and do so in a modern, cost-effective way.
With decades of industry experience, Veridian's leadership team brought the expertise and guidance of extensive enterprise systems execution and project management expertise across numerous industries, and most importantly, the knowledge of what is required for a consultant to be effective.
Veridian builds its team by only selecting resources who have deep consulting experience, proven technical skills, and are highly proficient in specific sought-after areas of cutting-edge Mobility, Cloud, and Analytics technologies.
These cutting-edge skills we have often found are the gaps at organizations across North America, from mid-tier to Fortune 500, and at big 4 consulting firms as well. We work with our clients to comprehend their project requirements and utilize our experience to present the correct solutions and right resources.
We provide onshore services to North America, coordinated from our headquarters in Houston, and we provide offshore services from our Delivery center in New Delhi, India.
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