AWS Customer Success Officer

We are seeking an experienced AWS professional to join our Customer Experience team, working closely and collaboratively with application development teams and platform engineering teams to design, deploy, and operate scalable AWS applications using IaC, CI/CD, and container technologies. The role requires excellent communication skills and a strong focus on automation, reliability, and deliver consistent, highquality customer experience.

What you will be responsible for

As an AWS Customer Success Officer, you will:

• Collaborate closely with application development teams to understand application needs, deployment patterns, and operational requirements
• Support customers and development teams in deploying and operating applications on AWS using Infrastructure as Code (IaC), CI/CD pipelines, and container technologies.
• Provide guidance on AWS best practices for scalability, reliability, security, and operational excellence.
• Proactively identify risks, issues, and improvement opportunities impacting customer experience and application operations
• Coordinate with platform, security, and operations teams to resolve issues and drive continuous improvement
• Communicate clearly and effectively with technical and nontechnical stakeholders.
• Provide regular status updates, success reviews, and recommendations to customers and internal partners.
• Advocate for customer needs while balancing platform standards and governance.

What we value

These skills will help you succeed in this role with MUST and NICE to have skills

• 6+ years overall experience in IT infrastructure and cloud engineering
• 4+ years of hands-on experience with AWS services at scale
• 2+ years of experience in cloud architecture and infrastructure design
• 2+ years of experience with Terraform for Infrastructure as Code
• 2+ years of experience with Harness or similar CI/CD platforms (Jenkins, GitLab CI)
• Strong expertise in AWS core services:
  • Compute: EC2, ECS, EKS, Lambda
  • Storage: S3, EFS, EBS
  • Networking: VPC, Subnets, Route Tables, NAT Gateways, Transit Gateway, Load Balancers
  • Security: IAM, Security Groups, KMS, Secrets Manager
• Deep understanding of container technologies (Docker) and orchestration platforms (Kubernetes, ECS)
• Strong understanding of cloud infrastructure, application deployment, and DevOps practices.
• Excellent communication, relationshipbuilding, and stakeholder management skills
• Experience building and optimizing CI/CD pipelines with automated testing and deployment strategies
• Experience with monitoring and observability solutions (CloudWatch, Prometheus, Grafana)
• Strategic thinker with excellent communication skills, able to mentor and guide team members and collaborate with application teams
• Experience with AWS cost optimization strategies and FinOps practices

Nice-to-Have Skills

• AWS Certified Solutions Architect (Professional or Associate) or AWS DevOps Engineer certification
• Experience with additional AWS services (RDS, Aurora, DynamoDB, ElastiCache, Redshift)
• Knowledge of Site Reliability Engineering (SRE) practices and Chaos Engineering
• Prior experience in financial services or highly regulated industries
• Experience with multi-cloud or hybrid cloud architectures
• Proficiency with Terraform, Harness
• Solid experience in Agile methodologies (Scrum and Kanban)