Warehouse Management Consultant

Role Summary
We are looking for an experienced Active Warehouse / Support Consultant to support, enhance, and maintain warehouse management applications used in logistics, distribution, and 3PL operations. The role will involve working closely with business users, operations teams, and IT stakeholders to troubleshoot issues, deliver enhancements, support integrations, and ensure smooth warehouse execution.

Key Responsibilities

• Provide application support for Active Warehouse / WMS-related systems.
• Analyse, troubleshoot, and resolve production issues related to warehouse operations.
• Support inbound, outbound, inventory, picking, packing, shipping, receiving, and order fulfilment processes.
• Work with business users to understand issues, gather requirements, and translate them into technical solutions.
• Develop, modify, test, and deploy application enhancements.
• Support integrations with ERP, TMS, EDI, carrier systems, scanners, RF devices, and reporting platforms.
• Monitor jobs, interfaces, batch processes, and data flows.
• Prepare technical documentation, root-cause analysis, and support handover notes.
• Coordinate with offshore/onshore teams, business users, and client stakeholders.
• Ensure system changes follow proper change control, testing, and release management processes.

Required Skills

• Hands-on experience with Active Warehouse or similar WMS platforms.
• Strong understanding of warehouse and logistics operations.
• Experience supporting WMS production environments.
• Ability to analyse application logs, database records, batch jobs, and interface failures.
• SQL/database query experience.
• Experience with EDI, APIs, flat files, or middleware-based integrations.
• Strong problem-solving and communication skills.
• Ability to work with business users and technical teams across time zones.