Need AWS Connect Engineer - Remote

Remote • Posted 1 hour ago • Updated 1 hour ago
Contract Corp To Corp
Contract Independent
Contract W2
18 Months
Able to Sponsor
Remote
Depends on Experience
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Amazon Connect

Summary

AWS Connect Engineer
Job Descriptions and Justification:
Remote
Amazon Connect Engineer III resource to help implement the Voice AI in Amazon Connect along with help supporting the implementation of existing KA And Case Assist architecture and implementation, upskilling the existing team, consulting, implementation and testing architecture and support:
Skills Requested:
Amazon Connect: flows, queues, routing, handoff, Contact Lens, voice self-service.
AI Agents and prompting: prompt engineering, orchestration, guardrails, fallback handling.
MCP Integration: MCP server / Bedrock AgentCore gateway, reusable AI tool integrations. Facets / TriZetto AI Gateway: member, provider, claims, ID card, prior auth, benefits/eligibility APIs. Microsoft CRM: customer profiles, cases, case create/update, context handoff.
AWS Backend: Lambda, REST APIs, JSON contracts, DynamoDB, CloudWatch, IAM, KMS. Testing: functional, regression, IVR/voice, API, CRM, and prompt testing. Performance: load testing, latency validation, concurrent calls, production readiness.
Regards,
Radiantze Inc
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91140385
  • Position Id: 9050794
  • Posted 1 hour ago
Contact the job poster
Bhaskar Manikandan

Bhaskar Manikandan

Manager @ Radiantze
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