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Job Opportunity - AWS Contact Center Foundation Engineer (Amazon Connect + Amazon Bedrock)

San Antonio, TX, US • Posted 5 hours ago • Updated 59 minutes ago

Contract Corp To Corp

On-site

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Job Details

Skills

Artificial Intelligence
Encryption
Collaboration
Cloud Computing
Amazon Web Services
Generative Artificial Intelligence (AI)
Use Cases
Amazon Lambda
API
Amazon S3
Amazon DynamoDB
Customer Relationship Management (CRM)
IT Service Management
Salesforce.com
ServiceNow
Interactive Voice Response
Routing
Call-recording
Python
Node.js
Java
Terraform

Summary

Job Title/Role Name AWS Contact Center Foundation Engineer (Amazon Connect + Amazon Bedrock)
Work Location (City, State) Plano/San Antonio, Dallas

Experience level (Years) 8+

Must have skills:
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
Preferred skills Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development.

Detailed Job Description:
Seeking an AWS Contact Center Foundation Engineer with hands-on experience in designing and implementing cloud-based contact center solutions using Amazon Connect and Amazon Bedrock. The ideal candidate should have experience integrating AI capabilities, building conversational experiences, and implementing scalable, secure contact center architectures on AWS.

Key Responsibilities:
Design, configure, and deploy Amazon Connect contact center solutions.
Integrate Amazon Bedrock for GenAI-powered virtual agents, agent assist, call summarization, and knowledge retrieval.
Develop and integrate contact flows, IVR, chat, voice, and omnichannel solutions.
Build integrations with AWS services such as Lambda, Lex, S3, DynamoDB, API Gateway, and CloudWatch.
Configure security, IAM roles, encryption, monitoring, and operational best practices.
Collaborate with business and technical teams to gather requirements and implement solutions.

Required Skills:
5+ years of experience in AWS cloud technologies.
Hands-on experience with Amazon Connect implementation and administration.
Experience with Amazon Bedrock and Generative AI use cases.
Strong knowledge of AWS Lambda, API Gateway, IAM, CloudWatch, S3, DynamoDB, and EventBridge.
Experience integrating CRM/ITSM platforms (e.g., Salesforce, ServiceNow) is preferred.
Knowledge of contact center concepts such as IVR, routing, CTI, call recording, and agent desktop.
Proficiency in Python, Node.js, or Java for serverless development.
Familiarity with Infrastructure as Code (CloudFormation/CDK/Terraform) is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10457702
Position Id: 2026-39166
Posted 5 hours ago

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